Print Services Engineer

Job Title: Enterprise Print Services Engineer
Location-Type: Hybrid, Racine, WI
Start Date: ASAP
Duration: Contract 
Compensation Range: $45-55/hr W2
Benefits: Eligible for Health, Dental, Vision, and 401K
Visa Sponsorship: Not eligible for visa sponsorship

• This role serves as the technical subject matter expert and senior escalation point for enterprise print services, driving platform implementation, fleet management, and secure print infrastructure across a large-scale global environment.

• Serve as the Level 3 escalation point for enterprise print services, supporting print operations, fleet management, and internal technical teams.
• Partner with vendor engineers to implement, configure, and troubleshoot the enterprise print management platform, including servers, network connectivity, VLANs, and integrations.
• Provide hands-on technical support across the full deployment lifecycle, including Proof of Concept, pilot, U.S. production rollout, and initial global rollout phases.
• Troubleshoot complex print, infrastructure, and network issues, coordinating resolution with vendors and internal technical teams as needed.
• Administer, monitor, and optimize the print environment using enterprise print management tools and related technologies.
• Monitor fleet health, availability, security, and compliance, partnering with Information Security and infrastructure teams to implement standards and remediate issues.
• Support printer discovery, onboarding, configuration, and migration activities associated with the global printer refresh.

• Associate or bachelor's degree in Information Technology or a related field, or equivalent relevant experience.
• 5+ years of experience supporting and managing enterprise-scale print services, print management platforms, and supporting infrastructure.
• Experience supporting large-scale printer refresh, migration, or print platform implementation projects.
• Strong knowledge of enterprise printing, networking, infrastructure, and printer security and compliance best practices.
• Hands-on experience with enterprise print management tools such as Client Web Jetadmin, Client Advance, Client Security Manager, Streamline NX, or comparable platforms.
• Strong communication and stakeholder management skills, with the ability to independently troubleshoot complex issues and provide recommendations based on technical expertise.

• Proficiency with Client Web Jetadmin, Client Advance, and Client Security Manager.
• Experience with Ricoh Streamline NX print management platform.
• Familiarity with enterprise print and pull-print solutions, including badge-based secure print release.
• Technical expertise supporting secure print capabilities such as print-anywhere functionality.