Service Parts Coordinator

Title: Service Parts Coordinator

Location: Englewood, NJ- 5 days in office

Position Summary: Hanwha Vision America (HVA) is an affiliate of the Hanwha Group, a Fortune Global 500 company. HVA is an industry-leading provider of advanced network video surveillance products, including IP cameras, storage devices, and video management systems, founded on world-class technologies. We offer end-to-end security solutions and have achieved global success across a wide range of industry verticals, including retail, transportation, education, banking, healthcare, hospitality, and airports.

Hanwha Vision America (HVA) is seeking a Service Parts Coordinator who can provide hands-on experience in parts inbound and outbound operations, warehouse organization, parts process handling, and internal support. Focused on stable daily operations, accurate inventory control, and supporting service teams through reliable physical and system-based workflows.

Key Responsibilities:

• Parts inventory inbound/outbound handling
• Physical stock organization and cycle counting
• RMA and defective parts management
• Packing, labeling, and shipping
• UPS and ERP system processing
• First-level response for internal parts inquiries
• Warehouse organization and cleanliness

Qualifications:

• Managed daily parts receiving, sorting, storage, and shipping operations
• Basic English required / Korean required
• Organized inventory locations and maintained a clean, structured warehouse layout
• Handled RMA processes, including defective parts separation, HDD returns, and scrap management
• Performed regular physical inventory checks and basic inventory reporting
• Supported internal teams (Service, Admin, CS) with parts-related requests
• Prepared shipments, including packing lists and basic shipping documentation

Education:

Associate Degree or equivalent experience (Logistics / Business / Electronics preferred)

Physical Demands:

• Sitting/Travel: The role requires extended periods of sitting, including time spent traveling by car or plane, attending meetings, and working on a laptop or mobile devices while in offices, client locations, or remote settings. The position also involves periods of standing and walking during client visits and events.
• Able to lift up to 30 lbs
• Comfortable standing and walking during warehouse operations
• Hands-on physical work, including packing and loading