Service Asset & Configuration Manager

Description & Requirements

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

We are seeking a manager to oversee the direction of our IT Asset Management and Configuration Management divisions. This individual will provide high-level strategic oversight, ensuring that we are making continued progress and adhere to existing roadmaps as our posture in these areas matures. The position oversees managers of Hardware Asset Management, Software Asset Management, and Configuration Management. As a leader of these teams, this individual works closely with these managers, as well as other leaders throughout our enterprise, to provide strategic direction, ensure compliance, oversee vendor management, provide reporting, and continuously improve our operations.

This is a remote position, and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; Monett, MO; Birmingham, AL; Charlotte, NC; or Louisville, KY.

This position is not eligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, PERM). All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

• Proactively managing all technology assets throughout their lifecycle.
• Establishing the appropriate governance model to ensure that assets are properly owned and managed throughout the enterprise.
• Ensuring that configuration baselines for all technology types and configuration drift is effectively managed and governed closely through IT Change management.
• Ensuring that the CMDB is accurate and up to date.
• May have some financial responsibilities including project cost estimating, proposal generation, and invoicing.
• Writes and presents business cases as needed for promoting ITSM.
• Prepares presentations on ITSM practices for technical, operational, and management staff.
• Stays abreast of current Service Management trends, capabilities, and methodologies.
• Assists in transformational change through developing and promoting practical ITSM practices.
• Oversees the enhancement of ITSM practices based on business goals, proactive research, collaboration and feedback around the effectiveness and efficiency of processes; teams; tools; and partners.
• Understands the business value needed from ITSM practices and ensure the value is realized by focusing on practical and helpful processes and methodologies.
• Aids in the integration of ITSM practices and ITSM tools and technologies for the execution of practice processes.
• Engages with Practice Managers, Service Owners, Product Teams, and Business Leaders as appropriate.
• Is accountable for KPIs and metrics related to the performance of ITSM practices.
• Creates and manages staffing plans to ensure service levels are maintained.
• May perform other job duties as assigned.

What you'll need to have:

• A minimum of 7 years of experience in IT service management.
• A minimum of 5 years of formal leadership experience, managing a team of direct reports.
• A minimum of 5 years of experience in ServiceNow platform.
• A minimum of 5 years of experience in IT asset & configuration experience.

What would be nice for you to have:

• ITIL Foundation or Expert certification.
• Knowledge of change management methodology.
• Knowledge of ServiceNow and other tools used in ITSM environment.
• Knowledge and understanding of how discovery tools work.
• Understanding of compliance and risk mitigation.
• Excellent presentation, time management, and collaboration skills.
• Ability to take initiative and work collaboratively to implement change.
• Bachelor's degree.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: " Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.