Field Services Specialist - NYC

Field Services Specialist – New York City, NY Lutron is looking for a technically skilled, customer‑focused specialist to serve as the face of Lutron at customer sites, ensuring our advanced lighting and shading systems are expertly commissioned and maintained. Responsibilities Deliver exceptional customer service by providing on‑site support and technical expertise to Lutron clients, ensuring a seamless experience throughout the system lifecycle. Master the commissioning, troubleshooting, and repair of all Lutron Commercial Systems, adhering to established field service protocols and best practices. Coordinate and manage site visits with contractors, facility managers, and other stakeholders to ensure accurate and efficient system installation and integration. Operate independently across diverse commercial job sites, adapting to fast‑paced environments and shifting priorities with professionalism and agility. Support the full lifecycle of Lutron products, including diagnostics, repairs, user training, and system upgrades to maximize performance and customer satisfaction. Act as a subject matter expert for legacy systems and products, providing knowledgeable support and guidance to clients and internal teams. Collaborate cross‑functionally with engineering, sales, and support teams to enhance service delivery, resolve issues, and drive continuous improvement in customer experience. Qualifications High School Diploma or GED equivalent required. 5+ years of combined work/college/trade school experience with an emphasis on electro‑mechanical or related field experience required. Proficiency in computer operation skills including file management, Outlook/Teams, web navigation, and Microsoft‑based productivity software required; computer networking experience preferred. Experience with troubleshooting electrical systems required. Proven customer service skills including the ability to professionally interface while working on a jobsite with a wide range of customers (contractors, specifiers, etc.) required. Willingness to travel 30% of the time required. Valid driver’s license required. Bi‑lingual (English/Spanish) preferred. Starting pay: $82,000 to $97,000 per year plus overtime, bonus, and car allowance. Benefits include 401k match, health, dental, and life insurance, paid vacation (amount based on tenure with the company), flexible spending accounts, and tuition reimbursement programs. Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics. #J-18808-Ljbffr Lutron Electronics