IT Technician

IT Technician Job Details

Snell & Wilmer, one of the largest law firms in the Western United States, is seeking an IT Technician in our Tucson office. Your responsibilities include day-to-day work in supporting laptops/desktop computers, printers, audio visual and peripheral equipment. Works closely with the Solution Center team, the local User Experience Analyst and escalation level teams to ensure the proper function of all hardware, software, and network connectivity. Must proactively troubleshoot and solve problems for end users. This individual must possess in-depth knowledge of computer hardware, software, operating systems, printers, peripherals, and network connectivity.

You will report directly to the IT Technician Manager and work with IT Management, software development/procurement and user groups. You must take initiative and be proactive in completing trouble tickets, assignments, and long-term projects.

The hours for this position are from Monday through Friday, 8:00 a.m. to 5:00 p.m. in the office.

Responsibilities include, but are not limited to the following:

• Troubleshoot and repair computers in a networked environment
• Configure and support:
• Hardware
• Laptops
• Desktops
• Mobile Devices
• Printers
• Peripherals
• VoIP phones
• Audio Visual systems
• Cloud based video conference systems
• Imaging and placement of computers, printers, and related equipment
• Maintain a current inventory of computer equipment and supplies
• Configure PDAs and laptops for connection to firm systems
• Install and configure software
• Provide onsite support for the Solution Center, Infrastructure, Systems, and Security teams
• Utilize the ticketing system for all issues
• Develop and document processes and procedures for the desktop/technical support group
• Serve as primary backup to the department's audio/visual group
• Conduct new hire software training as needed
• Travel to other offices as needed
• Other projects as assigned

Experience and Qualifications:

• 2 to 3 years' experience with computer support
• Advanced expertise/knowledge regarding troubleshooting of complex problems with Microsoft and other third-party applications
• A+ Certified preferred, but not required
• College degree or technical school certification a plus, but not required
• Strong technical knowledge of PC/laptop hardware, Windows, and Apple iOS
• Working knowledge of basic network concepts (such as TCP/IP, LAN, WAN, wireless, VPN and IP telephony)
• In-depth knowledge and experience supporting desktop and laptop computers, local and networked printers, PDA devices, desktop scanners and other peripheral devices
• Must be able to troubleshoot network and wireless connectivity, and possess a solid understanding of network components, infrastructure, and Active Directory setup
• Exceptional customer service skills
• Ability to manage multiple projects, and appropriately prioritize tasks
• Able to lift, carry, and move light-to-medium weights of up to 45 lbs.
• Able to work independently and part of a team
• Strong verbal and written communication skills
• Maintain a high level of these professional standards: communication, organization, cooperation, calmly dealing with high-pressure situations

Snell & Wilmer offers a competitive performance-based compensation and a generous benefits package starting on your first day. The benefits package includes medical, dental, vision, disability, life insurance, 401K/profit sharing, paid holidays, tuition reimbursement and paid time off including vacation time, personal time, and sick time where appropriate. Snell & Wilmer values the principles of Diversity, Inclusion, and Belonging.

We are an Equal Employment Opportunity employer.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.