District Manager

Job Description

Job Description

District ManagerThe District Manager (DM) oversees operations, performance, and leadership development across approximately 5-8 Dunkin' restaurants. This role supports Restaurant Managers in delivering exceptional guest service, maintaining brand standards, ensuring food safety compliance, and driving operational and financial performance. The DM provides consistent coaching, accountability, and structured follow-through to keep all restaurants aligned with company expectations.The District Manager is expected to spend a significant portion of their time in restaurants coaching, developing leaders, observing operations, and supporting execution. This is a hands-on leadership position that requires visibility, accessibility, and active involvement in restaurant operations. Responsibilities includeEnsure all restaurants in their portfolio meet Dunkin' Brand Standards, food safety requirements, and company operational expectations. Analyze restaurant performance metrics and develop action plans to improve operations, sales, profitability, and guest satisfaction. Monitor product availability and support managers in controlling food, labor, and operating costs. Ensure stores are prepared for all LTOs and window launches beginning 3 weeks out prior to launchEnsure managers are following systems, platforms and operational processes that are in placeHold weekly meetings with each GM with structured agendasComplete Monthly Food Safety checksTrack payroll progress and support managers with scheduling and labor adjustmentsReview truck accuracy and follow up on shortagesReview and track quarterly kicker progressEnsure all CMX monthly requirements are completed Monitor training progress for new hires and follow up on completionProvide updates and communication on business goals and Brand initiativesMaintain a shared Google calendar with accurate scheduling and visibilityMaintain oversight of maintenance issues and ensure timely resolution to protect guest experience and operational efficiency.Identify, develop, and recommend high-potential employees for future leadership opportunities.Management Responsibilities includeRecruit, hire, onboard, develop, and retain Restaurant Managers.Conduct performance reviews and development planning for Restaurant Managers.Ensure timely completion of employee evaluations, coaching documentation, and separation processes.Provide consistent coaching, accountability, and performance management to restaurant leadership teams.Develop succession plans and leadership pipelines within assigned restaurants.Partner with Human Resources and senior leadership on employee relations matters as needed.Education/ExperienceMinimum 3 years of multi-unit leadership experience in restaurant, retail, hospitality, or related industries.Strong understanding of P&L management, labor controls, and restaurant operations.Proficiency with Microsoft Office, Google Workspace, and restaurant management systems.College degree preferred but not required.Key CompetenciesStrong analytical skills and business acumenWorks well with others in a fun, fast-paced team environmentOn time, demonstrates honesty and a positive attitudeWillingness to learn and embrace changeGuest focusedAbility to train and develop a teamTime managementProblem solvingMotivating othersCoaching & DevelopmentAccountabilityConflict ResolutionCommunication SkillsStrategic ThinkingDecision MakingOrganizational SkillsAdaptabilityPhysical Demands/Working ConditionsStanding on feetRepetitive motion including bending, stooping and reachingLifting packagesWorking in a small spaceRequires travel between restaurantsBenefitsCompetitive SalaryPerformance-Based Bonus OpportunitiesFlexible SchedulingPaid Time OffMedical, Dental & Vision Insurance401(k) Retirement PlanTuition Benefits Through SNHUEmployee Discounts & Recognition ProgramsBest-in-Class Training & Leadership DevelopmentCareer Growth Opportunities Within a Growing OrganizationCommunity & Charitable Involvement Opportunities