Server

Job Description

Job Description

Benefits:

• Training & development

Job Purpose:
Provide friendly, responsive service to create an exceptional dining experience for all of our guests. To coordinate a minimum of a 4 table station to provide a dining experience that meets or exceeds our guest's expectations. Provides food, beverage, service and hospitality that meets our standards and procedures.

Duties & Responsibilities:

• Reports to work on time and in correct uniform.
• Practices positive personal hygiene and cleanliness habits during all work shifts.
• Obtains station assignments from the host or Manager at the start of the work shift.
• Performs all duties and maintains knowledge of all standards and procedures as stated in the training information.
• Welcome and greet guests. Treats all guests with our Hospitality culture - uses guests' name when known, polite, courteous, warm and friendly.
• Inform guests of specials and menu changes. Make recommendations and answer questions about our food, beverages and other restaurant functions and services.
• Take food and beverage orders from guests, enter orders in our POS system which relays orders to the kitchen and bar.
• Ensure that food and beverages are delivered to guests in a timely matter.
• Perform side work at the start, during and at the end of each shift as required by service station assignment.
• Maintain and stock service areas.
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests. Involves managers when needed.
• Be ready and willing to assist fellow servers as situations arise.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
• Communicates to the manager on duty any and all situations where a guest may express concern or dissatisfaction with any aspect of the dining experience.

Working Conditions and Expectations:

• Work schedule will may vary between early morning to late evening, weekends and holidays
• Shifts will range from 4 - 8 hours and you may be asked to work overtime
• Work in a busy restaurant dining room environment, as well as outside dining area.
• Always act in a professional manner that represents the restaurant, owners, partners and staff.
• Respectful to all guests that have chosen to dine in our restaurants.
• Demonstrate teamwork in all areas of the restaurant
• Work with a positive attitude in all types of situations
• Follow safety and sanitation rules and laws at all times
• Attends all scheduled employee meetings.
• Always act in the best interest of the restaurant, fellow employees and guests.
• Welcome and accept feedback and coaching from the management team in order to maintain and grow as an employee

Qualifications:

• High school diploma or equivalent
• Communicate and understand the predominant language(s) of our guests.
• Minimum of 2 years of food serving.
• Basic knowledge of service procedures and functions.
• Possess basic math skills and have the ability to handle money and operate a POS system.
• Have working knowledge of food, beer, wine, liquor and common drink recipes.
• Food Handlers Certificate required
• Responsible Beverage Service (RBS) Certificate

Physical Requirements:

• Be able to work in a standing position for long periods of time (up to 8 hours).
• Be able to reach, bend, stoop and frequently lift up to 10 - 20 pounds.