Customer Service Associate

Supporting customers in their time of need, the full-time Customer Service Associate will assist with auto and home claims, take inbound calls, and guide clients through the claims process while working remotely. Key responsibilities Respond to inbound telephone inquiries and initiate claims by gathering preliminary loss information Provide customers with explanations of the claims process and authorize services such as roadside assistance Document all customer interactions accurately and maintain job knowledge through ongoing training Required qualifications High School Diploma or equivalent required Strong technical aptitude with the ability to navigate multiple systems and platforms Typing speed of at least 30 WPM with 90% accuracy Customer service experience preferred, with remote contact center experience as a plus Flexibility to work in a fast-paced, dynamic environment