911 Operator

Dispatcher

Under general supervision, receives, transmits, and monitors radio communications to and from fixed or mobile transmitters and operates a telephone exchange and teletype equipment for dispatching proper equipment and personnel to expedite work operations.

Major Duties, Responsibilities

• Answers the telephone and all systems and receives emergency calls from citizens, law enforcement agencies or fire departments requesting/reporting emergencies, information, and assistance. Documents pertinent information into the Computer Aided Dispatch System. Determines proper personnel response and dispatches units.
• Enters information into a Computer Aided Dispatch (CAD) system and quickly prioritize and assign call for service; updates unit activities; communicates, tracks, and monitors the status, location, and availability for units.
• Manages communications of emergency personnel responding to incidents operations during events such as active shooter and officer down responses.
• Takes protective actions for first responders by providing life-safety information during responses; analyzes conflicting and/or limited location information to direct first responders to the scene; negotiates with suicidal callers or hostage takers; and deploys to the scene of planned events, major emergencies, or ongoing incidents.
• Perform records inquiries (e.g., registration, drivers' license, wanted persons); provides criminal history information or national crime history; enters records into manual and automated systems.
• Provides general information to the public.
• Attends meetings and trainings as per departmental requirements.
• Performs other job-related duties as assigned.

Minimum Qualifications

Education: High school diploma or equivalent. Experience: A minimum of six (6) months of relevant experience. Additional Requirements: Must possess a valid Arizona driver's license. All persons applying for employment with the Sheriff's Office shall be required to meet the following general qualifications: integrity, honesty, dependability, industry thoroughness, accuracy, good judgment, initiative, and courtesy. All persons will be required to complete a thorough background investigation to include, but not limited to polygraph, psychological, and physical fitness test. All persons must successfully complete a minimum six (6) month probation period.

Other Skills

Required Knowledge, Skills, and Abilities: Knowledge of:

• Applicable emergency communication technologies.
• Business English, spelling, grammar, punctuation, and composition.
• Clerical office practices and procedures.
• Research techniques and report writing.
• Current Microsoft Office software.
• Filing and recordkeeping.

Skill in:

• Emergency communications.
• Exercising good judgment, applying logical thinking, and making sound decisions to accomplish tasks.
• Communicating effectively verbally and in writing and communicating orally in a face-to-face setting and by telephone with public and employees.
• Establishing and maintaining effective working relationships with employees, other agencies, and the public.
• Organization and adherence to detail.

Ability to:

• Prioritize tasks and address the most critical and pressing demands first.
• Work under extreme pressure, exercise good judgement, and make sound decisions during emergency situations.
• Maintain manual and automated records while handling emergency situations.
• Work rotating shifts, which includes weekends and holidays.
• Observe or monitor objects, data, and/or behavior to determine compliance with prescribed operating or safety standards.
• Use graphic visual aids, blueprints, schematics, or layouts.
• Develop and maintain effective working relationships with associates, employees of other departments, representatives of other organizations, County officials, and the public.
• Keep management informed of key operating issues affecting the department.
• Remain current in knowledge required to perform assigned duties.
• Handle confidential matters and maintain discretion.
• Act with courtesy, tact, and diplomacy.

Work Environment: The work environment is associated with an office. The work area is adequately lighted, heated or cooled and ventilated. Physical Requirements: Ability to sit or stand for extended periods of time. Sufficient vision to read printed materials and a computer screen; hearing and speech ability to communicate effectively in-person and telephonically. Capable of frequent repetitive movement of arms, fingers, and wrists. Ability to lift up to 30 pounds. Additional Job Information: FLSA: Non-Exempt Grade: 7 Classification: Classified Safety Sensitive: Yes

Benefits

EMPLOYEE BENEFITS Yavapai County Government offers a comprehensive employee benefits package to Full-Time employees working 30 or more hours per week that includes but is not limited to: 10 Paid Holidays Per Year Annual Leave Employee Assistance Program (EAP) Health Care Insurance Medical, Dental, Vision Life Insurance Long-Term & Short-Term Disability Retirement Plans Sick Leave Tuition Reimbursement Program ELECTIVE COVERAGE 457 Deferred Compensation Program Dependent Health Care Insurance - Medical, Dental, Vision Flexible Spending Account (FSA) Health Savings Account (HSA) Short-Term Disability Supplemental Life (for employees & dependents) PLEASE NOTE Part-Time, Temporary and Seasonal employees accrue Sick Leave based on hours worked. Part-Time employees have limited benefits available. Temporary and Seasonal employees are not eligible to accrue Annual Leave. Click here to view our benefits summary. (Download PDF reader)