Senior Consultant - Customer Experience

Fisher Management Partners is dedicated to helping clients accelerate growth and drive results that matter. We serve the middle market, and our service lines include: strategy execution, supply chain solutions, finance solutions, customer experience, technology solutions, and people and organizational effectiveness. Our leadership comes from Big 4 consulting backgrounds blended with corporate leadership experience, and our working partner model ensures that our internal team is supported and able to provide the highest quality services to our clients. 

The Fisher difference is in our innovative approach to problem-solving, dedication to building true relationships with our clients, investment in our team, and commitment to improving communities. We lead with our core values of Integrity, Excellence, Work Life Harmony, Personal Growth, Teamwork, and Camaraderie. If the opportunity to work with a talented team of business professionals on challenging projects excites you, then Fisher may be the perfect next step in your career.

Position Overview:

We are seeking a highly skilled senior consultant to provide consulting services to our clients, with expertise in customer experience, sales effectiveness, CRM systems, pricing strategy, and client-facing consulting delivery. The ideal candidate will bring a strong background in leading cross-functional initiatives that improve customer engagement, strengthen sales processes, optimize CRM capabilities, and support data-driven pricing and growth strategies.

This role requires strategic leadership, business process acumen, and the ability to translate customer, sales, CRM, and pricing needs into practical recommendations and measurable results. The ideal candidate must have the ability to serve as a trusted advisor to clients at all levels, manage stakeholder alignment, and guide project teams through complex consulting engagements. 

Key Responsibilities:

• Lead customer experience, sales effectiveness, CRM, and pricing strategy engagements from initial assessment through recommendation, implementation planning, and client adoption. 
• Assess client customer journeys, sales processes, commercial operations, and CRM capabilities to identify opportunities for growth, efficiency, and improved customer engagement. 
• Develop practical, data-driven recommendations related to customer segmentation, sales enablement, pipeline management, CRM optimization, pricing strategy, and go-to-market execution. 
• Manage project workplans, timelines, deliverables, and client expectations while guiding teams through complex consulting engagements. 
• Facilitate stakeholder interviews, workshops, and working sessions with client leaders and cross-functional teams to gather insights, align priorities, and build consensus. 
• Prepare and deliver executive-ready presentations, project updates, business cases, and recommendations for client leadership teams. 
• Support CRM-related initiatives, including requirements gathering, process design, adoption planning, reporting needs, and coordination with technical implementation teams. 
• Coach and manage consultants and client team members, providing direction, feedback, and quality review to ensure strong project execution. 
• Contribute to proposal development, client relationship growth, and the continued development of Fisher’s customer experience, sales, CRM, and pricing consulting capabilities. 
• Balance multiple client priorities in a fast-paced consulting environment while maintaining high-quality deliverables and strong client relationships.

Qualifications:

• Experience: 8+ years of client-facing consulting experience focused on project management, customer experience, and sales effectiveness for large-scale projects. 
• Consulting Expertise: Proven experience in delivering consulting services to clients, with a strong track record of managing large technology and process change initiatives. 
• Education: Bachelor’s degree in Business or related field. 
• Business Acumen: In-depth understanding of business processes and the ability to integrate solutions with client business goals. 
• Project Management: Strong project management capabilities, able to develop detailed project plans and manage multiple client workstreams while delivering comprehensive status reports. PMP certification a plus. 
• Communication: Exceptional verbal and written communication skills, with experience crafting and executing client-facing communication strategies across various organizational levels. 
• Executive Presence: Demonstrated executive presence and the ability to consult with and influence client leadership teams.

Work Location:

• Remote: Remote; Preference for candidates based in Midwest metropolitan areas.

Benefits

• Medical, Dental, and Vision Insurance 
• Short-term and long-term disability and Life Insurance 
• 401k, including a 6% company contribution 
• 25 days of PTO each year 
• 8 paid company holidays 
• Bonus and Sales commission 
• Parental Leave