Veterinary Receptionist, Overnight

Veterinary Receptionist (Client Care Specialist)

Compensation

$24$28/hour, based on experience and skillset

$5/hour shift differential for hours worked between 11:00 PM7:00 AM

Schedule

We're happy to work with you to find a schedule that fits your lifestyle.

Full-time:

• TuesdayFriday | 9:00 PM7:00 AM

Part-time:

• Thursday | 8:00 PM6:00 AM
• Saturday | 9:00 PM7:00 AM

Rotating weekends required

Full-Time Benefits

• Professional Development & Certification Support
• CSR Certificate Program
• CE Allowance + Access to VetBloom for RACE-approved courses
• RECOVER Training
• 16-Week VTNE Study Group Program + One-time VTNE Reimbursement
• License application/renewal reimbursement for CVTs
• VTS financial support and onsite mentorship
• Partnership with veterinary technology programs, including scholarship opportunities

Work-Life Balance & Wellness

• Vacation = 3 weeks per year, increases with tenure at Ethos
• Sick Time = 1 week per year
• Holiday pay = DOUBLE TIME
• Medical, Dental, and Vision Insurance
• Short- and Long-Term Disability + Life Insurance
• 401(k) with discretionary match

Additional Perks

• Uniform Allowance
• Employee Pet Discount

Responsibilities

As an Overnight Veterinary Receptionist, you'll be the first point of contact for clients and patients arriving through our emergency and specialty departments. This role is ideal for someone who thrives in a fast-paced environment, stays calm under pressure, and is passionate about creating a positive client experience. Responsibilities include, but are not limited to:

• Prepare for appointments by reviewing medical records, retrieving client files, and organizing required forms
• Complete and review documentation accurately to meet hospital and legal standards
• Enter client and patient information into the hospital system with accuracy and attention to detail
• Admit and discharge patients while coordinating follow-up visits
• Collect payments and guide clients through payment options, including financing solutions
• Process pet insurance claims from start to finish
• Maintain a clean, welcoming front desk, lobby, restrooms, and bereavement spaces
• Support clients through urgent and emotional situations with empathy, professionalism, and clear communication
• Partner closely with our emergency and specialty teams to ensure a seamless client and patient experience

Qualifications

• Previous client service, veterinary reception, or healthcare/front desk experience preferred
• Strong customer service and communication skills with the ability to create a positive first impression
• Ability to multitask and stay organized in a fast-paced hospital environment
• Comfortable handling sensitive conversations with compassion and professionalism
• Detail-oriented with strong administrative and computer skills
• Ability to work collaboratively with multiple departments and adapt to changing priorities
• Veterinary or emergency hospital experience is a plus
• Fluent English speaking and reading skills required

Join a community where your passion for veterinary care meets limitless professional and personal growth opportunities. Massachusetts Veterinary Referral Hospital is located in Woburn, MA, with access to a strong veterinary talent pool throughout Greater Boston and the North Shore. Many of our team members commute from:

• Woburn
• Winchester
• Stoneham
• Reading
• Wakefield
• Medford
• Melrose
• Burlington
• Lexington
• Arlington
• Somerville
• Cambridge
• Boston
• Malden
• Billerica
• Wilmington
• Lynnfield
• Salem
• Peabody
• Lowell
• Nashua, NH

Considering Relocating? If you're an experienced Veterinary Technician considering a move to the Greater Boston area, we'd love to connect with you. Mass Vet offers the opportunity to practice advanced medicine with a collaborative specialty team while building your career at one of New England's leading emergency and specialty veterinary hospitals. Whether you're local or relocating, this is a place where your skills are recognized, supported, and celebrated.