Assistant Front Office Manager

Job Description Job Description Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Benefits Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Referral Program Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plans Job Summary: The Assistant Front Office Manager is responsible for assisting with the day-to-day leadership of the Front Desk, Bell and Valet departments. This position ensures smooth daily operations, exceptional guest service, adherence to brand standards, and effective financial oversight. A strong leader and team player, the Front Office Manager sets high service standards, fosters a positive team environment, and collaborates closely with executive and departmental leadership. Job Specifications: Outlet: Gravity Haus, Breckenridge Starting Wage:$58,461.98 - $65,358.10 Employment Type:Year Round Shift Type: Full Timehours available Minimum Age: At least 18 years of age Housing Availability: No Job Responsibilities: Lead and manage the daily operations of Front Office, Bell and Valet, and Guest Services teams to ensure seamless guest experiences. Maintain strong front desk presence and lead from the front, modeling service excellence and operational standards. Provide training, mentorship, and performance management for all front office and guest services staff, developing a high-performing, guest-focused team. Build a "One Team" culture focused on employee and guest safety, operational excellence, and service consistency. Own and manage all guest billing processes, third-party channel reservations, and extranet systems to ensure accuracy and accountability. Maintain accurate schedules and staffing levels aligned with business needs; manage departmental labor and operating budgets. Resolve escalated guest and member issues with professionalism, using proven service recovery techniques to ensure guest satisfaction. Act as Manager on Duty (MOD), ensuring timely response to service disruptions, guest needs, and property concerns.• Collaborate cross-functionally with Housekeeping, Facilities, Owner Relations, Reservations, Revenue Management, Resort Sales, and Gravity Haus membership to drive occupancy and enhance the guest experience. Ensure staff consistently uphold Vail Resorts, Vail Resorts Hospitality, and Gravity Haus standards across all guest interactions. Oversee the implementation of safety procedures and emergency protocols; ensure team readiness and compliance. Prepare and manage departmental payroll, financial forecasting, inventory, and reporting tasks to ensure operational accuracy and efficiency. Champion employee recognition programs, service initiatives, and continuous improvement efforts to foster a positive workplace. Lead the welcoming and recognition of Gravity Haus members and other VIP guests, coordinating personalized service and room assignments. Participate in resort, and departmental meetings; contribute to larger property-wide initiatives and strategic goals. Job Requirements: Hotel/resort front office management or supervisory experience. Strong written and verbal communication skills. Strong understanding of front-of-house and back-of-house hospitality operations Advanced skills in Microsoft Office (Word, Excel, Outlook). Valid U.S. Driver's License with a clean driving record. Ability to lift up to 50 lbs and stand for extended periods. Availability to work weekends, holidays, and evenings. Demonstrated ability to lead, motivate, and resolve guest and staff issues effectively. Preferred: Bachelor's degree in Hospitality, Business, or related field. Experience at a full-service branded hotel or resort. Prior experience with luxury hotel environments Familiarity with hotel systems - MEWS 3 Years of Hotel or like experience Knowledge of CPOR and departmental financial planning. The expected pay range is$58,461.98 - $65,358.10. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 514905 Reference Date:05/15/2026 Job Code Function:Front Office