SUPERVISORY SALES ASSOCIATE - SOFTLINES (FULL-TIME)

Supervisory Sales Associate - Softlines (Full-Time)

Primary Location: United States-Maryland-Patuxent River

Organization: Patuxent River Pay Range: 18.00

Why the Navy Exchange Service Command? While some may serve overseas for our country, we hold down the fort we serve the men and women who wear the flag America's strength, America's heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do.

You can expect an unforgettable, dynamic, and competitive work environment. The Benefits begin DAY ONE: We know you work hard, and cultivate the very best solutions for your family and that's why the benefits we offer, you won't find anywhere else:

• We offer a competitive federal salary beginning at the Non-Appropriated Fund NF-01 level + depending on experience
• Federal Healthcare benefits
• Dental, Vision, 401(k) & Pension Plan
• Accrual of paid time off at DAY ONE
• Tuition reimbursement program
• Continuity Programs for Military Spouses
• Public Student Loan Forgiveness eligible* after qualifying years of service
• Tax Free shopping, worldwide, at any Navy Exchange location

GET AFTER IT. Seize the opportunity to grow and be community driven, too. Build a mission driven life. Mission: YOU.

Job Summary: As a Supervisory Sales Associate, you will be the face of our company to both the associates and our customers! You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates ensuring the work environment is positive and productive. Through a continuous learning environment you will be able to stay current on products we sell and able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Duties and Responsibilities:

• Customer Service
• Proactively engage and make a connection with customers.
• Asking questions and listening to customer's needs.
• Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card.
• Provide premier customer service
• Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes.
• Organization
• Maintaining store appearance.
• Sales
• Cross-selling products and knowing layout of the store.
• Make suggestions to customer on latest trends and current promotions based on customer's individual needs.
• Upselling products
• Learning product features; keeping up with the latest trends; leveraging company tools and technology to confidently provide the customer with product knowledge/specs.
• Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money and returning accurate amounts to customer.
• Completing various forms of paperwork, reports, and reconciliation
• Inventory
• Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. (May participate in periodic inventories)
• Responsible for the security of cash, fixed assets and merchandise inventory.
• Providing direction on assignments including prioritizing projects/tasks, managing merchandise and inventory.
• Dependability
• Adherence to assigned work schedule.
• Accurate and complete follow through on work assignments.
• Supervisory Requirements
• Provides effective leadership, demonstrates ability to direct, train and motivate associates; sets a positive example.
• Responsible for providing coaching and feedback timely and professionally.
• Provide direction, work assignments, training to sales associates, provide input to Department Manager on associate performance.
• May open/close locations.

Qualifications:

• Product Knowledge: Moderate level of knowledge of products/merchandise
• Provide training/documentation to sales associates on product features
• Experience: 1-2 years of Retail or relevant work experience required; 1 year of lead or supervisory experience preferred.
• Communication Skills: Strong interpersonal and communication skills.
• Mathematical Skills: Basic math functions such as addition, subtraction, multiplication, and division.
• Reasoning Ability: Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business.
• Physical Demands/Work Environment: This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors, but may be assigned outdoors depending upon location.
• Other Skills: Enthusiastic, friendly, and energetic with a desire to provide outstanding service.
• Work Hours: Available to work a variety of hours, which may include early mornings, evenings, weekends and holidays.