Service Writer

NOW HIRING: Service Writer

At Hunter Truck, our people are the heart of everything we do, and we're excited to grow our team! Since 1938, our family-owned Peterbilt dealership has built its reputation on integrity, teamwork, and outstanding service across Pennsylvania, West Virginia, New Jersey, New York, Vermont, and New Hampshire. If you're looking for a place where your ideas matter, your growth is encouraged, and your work truly makes an impact, you'll thrive here.


Come build your career with a team that invests in you from day one.

POSITION AT A GLANCE

Location: South Royalton, VT
Position Type: Full-Time
Schedule: Monday through Friday, 8:00AM - 5:00PM
Address: 402 Vermont Route 107, South Royalton, VT 05068
Pay: $23.00 - $34.00/hour - based on experience

SUMMARY

The primary function of the Service Writer is to write up repair orders in a timely and efficient manner.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

• Greets service customers, sell needed work, write repair orders, and estimate costs of repairs, as required.
• Answer the telephone for the service department assisting customers with their inquiries.
• Listens to customer's description of vehicle problem to determine possible solutions and work procedures.
• Advises the expected time the unit will be in the shop and immediately informs the customer of any delays incurred.
• Obtain authorization for any work above and beyond the original scope given to the customer, prior to beginning work on the vehicle.
• Open/Closes repair orders as needed to communicate the customer's complaint to the technician.
• Provide verbal instruction to technicians, when applicable.
• Review all repairs performed, and be prepared to discuss with the customer, in detail, the work done.
• Schedule future appointments when requested provided the work will not overtax the available technician.
• Ensures a clear understanding of the customer's financial responsibility to the repair order and what part of the total repair he will be expected to cover.
• Maintain satisfactory customer relations through expeditious, courteous, and fair handling of all service customer complaints.
• Administer warranty and policy adjustments in the best interest of the customer, dealership, and the OEM.
• Maintain a good working relationship of warranty offerings from all man manufacturers.
• Provide clear and concise information to assist the technician on the operation.
• Provide documented proof that the repair is warrantable by using all available tools needed to obtain the information (i.e. WebCatÒ, SirÒ, Cat PowerNetÒ, etc.).
• Enter warranty repair order into the Warranty Management Database System (according to their policies) prior to sending to Warranty Central for processing.
• Edits the writing on the repair orders to short legible descriptions ensuring the customer understands what work was performed on his/her vehicle.
• Provides additional information for claims, when needed, to clarify what was done prior to sending to Warranty Central.
• Maintain a consistent Open Repair order balance established by management.
• Processes and reports the movement of all warranty parts as directed by Warranty Central. This includes the entry of parts returns information in the Warranty Management Database System.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Refer customers who have questions about the work performed, additional maintenance or repairs, etc. to the service advisor or other appropriate individual.
• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
• Provide clerical assistance to parts and service departments (making phone calls, filing, etc.).
• Provide additional assistance to other Service staff when needed.
• Attend training when requested.
• Receives cash, checks and credit card payments from customers; records amount received.
• Maintains and files repair orders and lists missing documents.
• Works with department manager to keep abreast of new products and services offered, their features and value, and any changes in price.
• Maintain a professional appearance.
• Keeps work area neat and clean.
• Adhere to and promote all existing health and safety policies in the workplace to reinforce the Hunter culture of a safe work environment

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few variables in standardized situations

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License required; must meet company insurability standards

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk. The employee frequently is required to stand. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, fumes or airborne particles, and outside weather conditions. The employee is occasionally exposed to high, precarious places. The noise level in the work environment is usually loud.

WHY WORK WITH US
• Your hard work earns real rewards with competitive pay and bonus opportunities
• Comprehensive benefits package to keep you and your family covered
• 401(k) with company match because your future matters
• Your success is our priority. We offer training, mentorship, and advancement opportunities
• A supportive, team first culture where you're never just a number
• A legacy of stability in a company that is family-owned and trusted since 1938


READY TO APPLY?

If you want a role where you're valued, supported, and able to grow, this is it.
Apply today and take the next step in your career.


Hunter Truck is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive workplace for all employees.