Customer Service Advisor

Job Description

Job Description

We’re looking for an enthusiastic, highly motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, exceptional communication, listening, and problem-solving skills, and an interest in getting into insurance. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

Compensation:

$50,000+ yearly

Responsibilities:

• Maintain customer accounts and update with new account information as needed
• Record customer interactions and follow up on their experience with our company
• Work closely with the sales lead to stay up-to-date on service and product knowledge
• Find patterns in customer complaints and bring them to the team for improvement
• Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary

• Answer incoming calls on product and service questions and general client inquiries
• Manage underwriting requests from companies and assist clients in handling those requests
• Identify common customer issues and bring them to the attention of the team to increase client satisfaction and service flow
• Communicate and work with DIG Agents to ensure clients' policies are in good standing

Qualifications:

• Experience working in a customer-oriented atmosphere
• Must have graduated high school, received a G.E.D. or equivalent
• Excellent active listening, interpersonal, and communication skills

• In-person position
• License is not required (paid-for licensing offered)
• Strong knowledge of handling customer service interactions
• Must possess exemplary interpersonal, communication, and timely follow-through skills
• Professional in both appearance and attitude
• Align with our Core Values

About Company

Dees Insurance Group (DIG) is a fun and exciting, fast-paced environment, spinning the boring insurance industry on its head. Established in 2012, we are an independent agency offering clients the luxury of choice. We are located in downtown Sarasota, but we service the entire state of Florida. We are looking for someone to join our team who has the passion to make work fun and insurance more approachable--check us out on social: @deesinsurance and our raving fans on Google Reviews!

Our DIG Values:

• Act with Integrity
• Forever Growth
• People First
• Wow-Making Excellence
• Contagious Fun!