Housekeeping Office Clerk

: Company Description

ABOUT WESTGATE RESORTS

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

About Westgate Smoky Mountain Resort & Spa: Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.

Assist the housekeeping management staff with the departments daily operational duties by performing

the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING:

• Responsible for providing administrative support to the Housekeeping Department
• Place outbound Courtesy Calls and answer phones
• Maintains the filing and copying of documents
• Type routine e-mails, faxes, reports
• Receive sales complaint log and track guest complaints
• Look up unit status, work orders, and reservations using resort's software
• Follow up with guest to ensure all issues have been solved
• Maintain a record of units cleaned/inspected per inspector
• Maintain a log of complaints pertaining to Housekeeping
• Maintain communication with Front Desk to receive information regarding: Telemarketing Arrivals
• Assist Guests and Team Members by responding to day-to-day requests
• Other duties may be assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 25-35 wpm typing speed
• Proficient MS Office (MS WORD/MS EXCEL/MS ACCESS)
• Excellent customer service skills
• Good writing, oral communication skills and organizational skills

EDUCATION and/or EXPERIENCE

High School Diploma or General Education Degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.

Additional Information

Why Westgate?

• Comprehensive health benefits - medical, dental and vision
• Paid Time Off (PTO) - vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email View email address on us.edajobs.com with the job title and the location of the position for which you are applying.