Customer Relations Associate

Customer Relations Associate

At Vault, we are not just insuring assets. We are reducing risks with data-driven technology to protect what matters most to our customers. Our team is driven by a shared commitment to protect customers' most prized possessions. We look at the bigger picture to provide custom solutions, exceptional service, and risk management to protect their legacy proactively.

The Customer Relations Associate role will be a hybrid schedule working onsite three days a week in our office. Please note: we are currently located in downtown St. Petersburg, FL but are relocating to south Tampa in summer 2026.

Voted Best Places to work in Tampa Bay

An innovative, open-minded environment, built on trust and empowerment

A diverse and inclusive organization where we value each individual's strengths and expertise

A team committed to charity and community involvement

Mentorship from the top minds in the industry

A forward-thinking team backed by cutting edge technology

A-Financial Strength rating by AM Best

Comprehensive benefits tailored to your lifestyle

Job responsibilities include but are not limited to:

• Support our external customers via incoming phone calls and email communication
• Follow up as needed with agent partners and customers to ensure we are providing a luxury experience
• Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner
• Identify needs of customers and provide solutions and or alternatives when needed
• Maintain established levels of productivity, service and quality standards in a fast-paced environment
• Provide feedback and process improvement recommendations to ensure efficiency and exceptional customer experience
• Attend trainings and continuing education sessions to define growth opportunity pathways

Preferred qualifications:

• A Bachelor's degree or prior insurance experience in a role directly supporting customers
• Exceptional customer service skills and ability to work independently and collaboratively with cross-functional teams to continue to cultivate an environment of teamwork and collaboration
• Strong time management and attention to detail
• Strong written and verbal communication skills, including the ability to communicate effectively through multiple channels
• Effective ability to cultivate strong business relationships through a clear focus on internal and external customers
• Basic ability to navigate computers and applications (Microsoft Office)

Benefits include but are not limited to:

• Flexible Spending Accounts & Health Savings Accounts, with company contributions
• Company paid comprehensive life & disability insurance plans
• 24/7 Telehealth Doctor Access, Virtual wellness screenings, Employee Assistance Programs
• Company 401k retirement plan with Day 1 eligibility (6% company match, 100% immediate vesting)
• 23 PTO days/year
• 11 Paid Holidays……and so much more!

We believe diversity makes us better, and we seek to create a workplace where all feel a sense of belonging.