Customer Service Associate

Customer Service Representative

We are seeking a friendly and efficient Customer Service Representative to join our team. The ideal candidate will be responsible for providing excellent service to our clients by addressing inquiries, resolving issues, and ensuring a positive experience. We are focused on providing our clients with the best customer service that they will experience. We look forward to connecting with you if you are the customer-focused and empathetic team member we are seeking. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer client inquiries and provide policy information via phone, email, chat, or in-person.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of client interactions.

Qualifications:

• Excellent communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Ability to handle stressful situations calmly and professionally.
• Strong problem-solving skills and attention to detail.
• Previous customer service experience preferred.

Compensation: $40,000.00 - $50,000.00 per year

Do you want a career and not just a job?

We are an established, growth-oriented agency with a team of highly motivated individuals. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• I have been a State Farm agent since 1999.
• I am a proud graduate of University of Illinois/Urbana-Champaign.
• We have 65 years of combined insurance experience in our office.

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.