LensCrafters - Team Lead

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Requisition ID: 932589 Store #: 000206 LensCrafters Position: Full-Time General Function The Team Lead creates exceptional value in the lives of customers & patients by delivering outstanding customer service and ensuring customers are always delighted. The role assists in achieving store success by managing key optical and lab processes and systems, contributing to exceptional results. Major Duties & Responsibilities While working in Retail Ensure the LensCrafters team provides unsurpassed customer service. Proactive, solution-driven, accurate execution with product knowledge. Assist customers with selections and provide recommendations, supporting sales associates. Serve as the responsible alternate store key holder. While working in Lab, if applicable Custom fit glasses and precisely place prescription in lenses. Work with associates to strengthen their knowledge, skill, and certification for foundational product & store processes related to lens and lab technology. Ensure finished eyewear meets optical standards & customer requirements. Create a safe working environment for all, demonstrating safe work practices. Responsible for basic operation, cleaning, and ongoing maintenance of lab tools & systems. Basic Qualifications HS diploma/GED. Strong optical & retail experience. Knowledge of current optical theory & merchandise. Strong communicator & listener. Strong interpersonal skills. Strong basic math skills. Sales skills. Problem‑solving ability. Familiarity with cash register, computers & calculators. Leadership & training experience. Edging & mounting experience. Basic optics knowledge & optical measurement experience. Preferred Qualifications State licensure (if applicable) &/or ABO certification in non‑licensed states. LensCrafters Final Eyewear Inspector certification. LensCrafters Quality, Fitting & Adjusting Program certification. Optical machinery/instruments experience. Customer service experience. AccuFit Digital Measurement System certification. Knowledge of current store merchandise & lens options. Compensation Pay Range: $21.00 - $35.73 per hour. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. Equal Opportunity Employer EssilorLuxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. #J-18808-Ljbffr