Triage Nurse RN - Primary Care - W38th Clinic

Triage Nurse

Triage is an interactive process between the nurse and patient that occurs over the telephone or face-to-face and involves identifying the nature and urgency of client healthcare needs and determining the appropriate disposition. The role of the triage nurse is to assess the patient, provide patient education, and crisis intervention. The goal of telephone triage services is to direct the caller to the appropriate level of care or service in a safe and timely manner in combination with providing self-care advice and direction. The triage nurse aids in directing the patient to the right level of care with the right provider in the right place at the right time. This triage role would be for peds, adult, and OB/GYN at our W38th street location.

Essential Functions and Responsibilities:

• Customer Service: Delivers courteous, sincere, and sensitive customer service.
• Leadership: Engages with transformational leadership.
• Delegation: The process of assigning others responsibility and authority.
• Financial Accountability/Stewardship: Encompasses the effective stewardship of resources.
• Teamwork: To facilitate team care, the triage nurse sits in the common area with the physicians and other clinical support staff assigned to her/his team.
• Initiative & Growth: Develops goals for professional growth of self and team members.
• Technical Skill: Demonstrates technical ability, understanding of job expectations and compliance with organizational policies and procedures.

Job Requirements:

• Registered Nurse (RN) with state licensure.
• Current CPR/BLS certification.
• A minimum of three years progressive professional experience as a nurse with at least 1 year in an ambulatory setting preferred.
• Fully proficient verbal and written communication skills.

Accredited by The Joint Commission and named as one of Indiana's best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the first verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana.