Universal Banker I

JOB REQUIREMENTS: At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, Iowa, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development. The Universal Banker I plays a key role in driving new customers and business while expanding existing relationships for Nicolet and your branch, serving as a trusted frontline advisor who reflects Nicolet's culture, values, and commitment to an exceptional customer experience. In this role, you provide efficient, accurate teller services; deliver strong customer service across all channels; educate customers on digital tools; and proactively identify financial needs to recommend appropriate solutions. You also play a critical role in referring customers to Personal Bankers and lending specialists for deposit accounts, consumer loans, home equity loans, and credit cards. You help sustain branch performance through relationshipbuilding, needsbased referrals, operational accuracy, and compliance excellence. As a Universal Banker I, you will: Customer Experience & Relationship Building: Provide welcoming and professional service across inperson, phone, and digital channels. Engage customers in needsbased conversations to understand goals and introduce appropriate solutions. Deliver prompt assistance for routine servicing inquiries; escalate or refer as needed. Build trust by following through on requests and ensuring customers feel valued. Contribute to the achievement of business objectives by conducting internal and external sales calls and other business development activities. Teller Operations & Cash Management: Accurately process deposits, withdrawals, loan payments, transfers, cashier's checks, and other transactions. Maintain proper cash handling, dualcontrol procedures, balancing routines, and vault/ATM support as assigned. Identify suspicious activity, follow fraudprevention steps, and escalate concerns... For full info follow application link. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have any questions or need assistance in the application process, please contact HR at View email address on click.appcast.io ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/3DC2AEFB886B4E71