Hotel Front Desk - Night Auditor

Job Description

Job Description

We are seeking a Front Clerk/Night Auditor for our hotel. You will be responsible for delivering outstanding guest service while managing front desk operations. This role ensures that guests receive a warm welcome, smooth check-in/check-out processes, and any assistance they may need throughout their stay. The ideal candidate is friendly, detail-oriented, and able to handle multiple responsibilities in a fast-paced environment.

The hours for the position are 11:00 pm - 7:00 am, 5 days a week, days TBD.

Key Responsibilities:

• Greet all guests with a warm, welcoming attitude and provide excellent customer service.
• Handle guest check-ins and check-outs efficiently and accurately.
• Reconcile room charges and account balances
• Generate daily reports
• Control building access and act as the primary security contact for the building
• Manage room reservations, cancellations, and modifications through the hotel's reservation system.
• Answer phone calls, emails, and inquiries with professionalism and courtesy.
• Balance cash drawer and complete end-of-shift reports accurately.
• Process payments, issue room keys, and maintain accurate guest records.

Skills & Qualifications:

• High school diploma or equivalent; additional hospitality education is a plus.
• Previous experience in customer service or hotel front desk is preferred.
• Proficient with computers and reservation software (e.g., Opera, PMS, or similar systems).
• Strong communication and interpersonal skills.
• Ability to remain calm and professional in stressful situations.
• Excellent organizational skills and attention to detail.
• Ability to multitask and manage time effectively.
• Flexibility to work shifts including nights, weekends, and holidays.