Product Associate - Voice IVR

View more categories View less categories Sector Legal Role Associate Contract Type Permanent Hours Full Time Join our collaborative environment, where you'll contribute to our strategy and make an impact on product success. Grow your skills, participate in product planning, and define user workflows while working alongside experienced product managers. Don't miss this opportunity to be part of a dynamic team and promote innovation in customer experiences. As a Product Associate in Voice, you play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address customer needs. Working closely with the product management team and cross-functional partners, you contribute your skills and insights to help ensure the success of our product offerings. As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and customer experiences. Y ou'll support the planning, development and execution of our product strategy and roadmap. You'll work closely with product managers and cross-functional teams to identify user needs, analyze product performance, and contribute to the delivery of AI-enabled, innovative products and solutions. This role offers the opportunity to learn, grow, and make a tangible impact on our products and customer experiences as a valued single contributor. Job responsibilities Supports the development of our product strategy and roadmap Collects and analyzes metrics on product performance to inform decision‑making Contributes to solution discovery through collaboration with cross‑functional teams to identify potential solutions that address user needs and align with business goals Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value Monitor industry trends and competitor offerings to inform product direction Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area Developing knowledge level of the product development life cycle Exposure to product life cycle activities including discovery and requirements definition Emerging knowledge of data analytics and data literacy Basic experience with data analysis and visualization tools (e.g., Excel, SQL, etc) Strong communication skills (verbal, written) High attention to detail and organization abilities Self‑motivated with innovative spirit and a continuous development mindset Preferred qualifications, capabilities, and skills Familiarity with customer journey mapping, process improvement and design thinking Familiarity with voice AI, IVR and contact centre solutions Proficiency with Agile project delivery tools (e.g., JIRA) Experience in financial services, fintech, regulated industry, or home lending operations Ability to manage multiple priorities in a fast‑paced environment E xperience supporting more than one CCB Operations Function/Line of Business Additional Information Visa sponsorship is not available for this position Work schedules will be full‑time in office, on a 40‑hour per week schedule. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centres, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans Company Learn more about this company Visit this company's hub to learn about their values, culture, and latest jobs. Visit this company's hub to learn about their values, culture, and latest jobs. Create a job alert and receive personalised job recommendations straight to your inbox. Welwyn Garden City, United Kingdom of Great Britain and Northern Ireland #J-18808-Ljbffr ENGINEERINGUK