Senior Director Service Operations - Heart Institute

Calling all Esteemed Leaders! Are you a strategic healthcare leader with the ability to guide complex service lines across a diverse delivery system? Do you excel at aligning clinical excellence, operational performance, and physician partnerships to deliver high‑quality, patient‑centered care? This leadership opportunity invites your expertise. The Role: The Senior Director, Service Operations is accountable for leadership, direction, and administration of the Cardiac Service Line across the delivery system, including service and operational responsibility for ambulatory clinics. This role is accountable for program outcomes to ensure efficient, high‑quality, coordinated, and patient‑focused care across all settings. The Senior Director builds strong relationships with stakeholders to foster compassionate care and highly engaged teams across the system. Work is performed in alignment with the Providence Core Values and Leadership Model. The Senior Director Serves as a key member of the Health Care Delivery Network team and collaborates across divisions to achieve enterprise-wide outcomes. This role is responsible for strategic decision-making, implementation, and management of resources. In partnership with the Lead Physician of the International Heart Institute and physician leaders across cardiology, cardiovascular surgery, and vascular surgery, this leader is accountable for the development and execution of strategy and oversight of performance. This role provides leadership for strategic planning, clinical excellence, fiscal accountability, patient satisfaction, operational effectiveness, and strong relationships across departments, medical staff, physician practices, and system stakeholders. What You'll Do: Strategic Leadership & Program Development * Lead strategic planning efforts aligned with service line and organizational priorities * Develop financial, clinical, and service performance measures across the delivery system * Direct service line strategy, implementation plans, and performance oversight across the continuum

• Develop and coordinate outreach strategies and service expansion initiatives
• Provide strategic direction for adoption of new technologies and capital

investments Clinical Excellence & Performance * Partner with physicians and medical staff to lead quality improvement, patient safety, and service excellence initiatives

• Drive clinical outcome performance across the care continuum
• Support development of standardized care delivery models and continuous

improvement efforts * Advance patient satisfaction, inpatient experience, and care coordination outcomes Physician & Stakeholder Alignment * Build and maintain strong, collaborative relationships with physician leaders and medical staff

• Create and sustain alignment models across providers and care settings
• Engage physician leaders and stakeholders in programmatic operations and

strategic initiatives * Develop succession planning strategies in partnership with physician leadership Operations & Financial Performance

• Ensure operational effectiveness across inpatient and ambulatory settings
• Drive expense management, value-based performance, and financial outcomes
• Align program performance with executive metrics, financial targets, and

growth objectives * Lead process improvement efforts utilizing Lean and High Reliability principles Growth, Access & Market Positioning

• Lead strategies to grow services in alignment with community needs
• Enhance access through affordability, efficiency, and care coordination
• Partner with external organizations and represent the service line regionally
• Establish priorities for marketing, outreach, and physician relations

programs Organizational Leadership & Change Management * Lead high-performing teams through clear accountability, communication, and performance expectations

• Align teams with evolving organizational strategy and care delivery models
• Execute complex organizational change initiatives and strategic partnerships
• Model and reinforce organizational values and behavioral standards

What You'll Bring: Education & Credentials * Bachelor’s Degree in Nursing, Business Administration, Health Administration, or related field or Master’s Degree in Business Administration, Public Affairs, Health Administration, or related field * Master’s Degree preferred Experience & Expertise * Minimum of 5 years of progressively responsible leadership experience related to service line or operational leadership

• Minimum of 3 years of management experience
• Clinical or hospital experience (preferred)
• Strong business acumen, including financial, market, and industry data

analysis * Knowledge of healthcare delivery systems, compliance requirements, and regulatory standards * Experience with financial management, including budgeting, forecasting, and performance monitoring * Experience in human resources management, including talent development, coaching, and performance management * Understanding of organizational strategy, performance management, and program development * Demonstrated ability to lead strategic planning, execution, and organizational change initiatives * Ability to analyze and interpret complex financial and operational data to drive performance * Experience leading multidisciplinary teams and operating within matrixed environments * Ability to build strategic alliances and partnerships across internal and external stakeholders

• Strong communication skills across diverse stakeholder groups
• Ability to drive results through performance measurement, accountability

systems, and continuous improvement * Ability to balance quality, growth, and financial outcomes in a dynamic healthcare environment * Experience leading service line growth, operational integration, and program development * Ability to influence, align, and engage physicians and cross-functional stakeholders in achieving outcomes Why Join Us? * Enterprise Impact: Lead a high‑visibility service line across a complex healthcare delivery system. * Clinical Excellence: Influence outcomes across cardiac and cardiovascular care services. * Physician Partnership: Collaborate closely with leading physicians and specialty leaders. * Strategic Leadership: Drive growth, access, and operational performance at scale. * Mission‑Driven Work: Advance patient-centered care aligned to Providence values. Ready to Shape the Future of Healthcare? Ready to Shape the Future of Healthcare? If you are a strategic, relationship-driven leader committed to clinical excellence, operational performance, and system-wide impact, we encourage you to explore this opportunity. The full pay range is listed in accordance with applicable law. Final compensation will be determined based on qualifications, experience, organizational compensation alignment, and the approved hiring department budget for the position. This position may also be eligible for incentive compensation and benefits. At Providence we believe in the importance of human connection and the impact of in-person collaboration towards team cohesion and caregiver engagement. Further, we want our leaders to live in or near the communities we serve. Therefore, leaders applying for this role will be required to work a hybrid schedule, which consists of three days onsite, two days remote and live within a reasonable commuting distance to the ministry or service area they support and lead. At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits [ Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act [ Providence Clinical Network (PCN) is a service line within Providence serving patients across seven states with quality, compassionate, coordinated care. Collectively, our medical groups and affiliate practices are the third largest group in the country with over 11,000 providers, 900 clinics and 30,000 caregivers. PCN is comprised of Providence Medical Group in Alaska, Washington, Montana and Oregon; Swedish Medical Group in Washington’s greater Puget Sound area, Pacific Medical Centers in western Washington; Kadlec in southeast Washington; Providence’s St. John’s Medical Foundation in Southern California; Providence Medical Institute in Southern California; Providence Facey Medical Foundation in Southern California; Providence Medical Foundation in Northern and Southern California; and Covenant Medical Group and Covenant Health Partners in west Texas and eastern New Mexico. Providence is proud to be an Equal Opportunity Employer [ We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity [ makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.