Lead- Spa Sales and Guest Service Associate

Benefits:

• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Vision insurance

Welcome, Empower, Connect!


At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.


By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month. We are looking for a Lead Spa Sales Associate to join our leadership team!

What sets Hand & Stone Apart:

• Opportunity- This role is more than just answering the phone. Boost your paycheck with retail & membership commission, and quarterly bonuses. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
• Convenience - We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
• Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles. You will received full sales training and support prior to working up front.
• Family Focused- Strike the right work/life balance by making a difference in people's lives and enhancing your own experience . Enjoy a 10% weekly KinderCare discount for childcare

Our Spa Associates:

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

We are looking for an experienced, enthusiastic individual to join the leadership as our Lead for front desk management and membership sales.
Qualifications:
• A passion for customer service, retail sales, coaching people and building team morale.

• Be a very positive person with a high level of enthusiasm and energy.


• Professional, friendly demeanor that can confidently sell, create trust, establish strong relationships and mentor colleagues.

• Experience mentoring and training others.

• Supervisory or management experience in a retail, spa, or membership sales environment.

• Experience meeting sales quotas.

• Ability to multi-task, work with a high sense of urgency, stay organized, remember numerous details, and learn quickly.

• Ability to stay friendly and calm under pressure and work in a fast-paced environment.

• Must have high level of stamina and ability to stand for long periods of time.

• Ability to problem-solve, prioritize and think creatively on the spot.

• Strong conflict resolution skills, ability to problem solve and come up with win-win solutions.

Compensation: $16.50 - $19.50 per hour


At Hand and Stone, Opportunity Knocks
Over 500 locations open across the U.S

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time...we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.