Assistant Service Center Manager

Job Purpose

The Assistant Service Center Manager will create an environment that inspires and engages the Service Center team to deliver results. Accountable for the successful execution of safe and efficient Service Center operations, business strategy, customer service, and consistent compliance with MRC procedures and controls.

Salary Range

• $78,002.00 - $87,483.00, depending on position qualifications, job-related skills and experience, education, certifications, and geographic location.

Benefits

• Comprehensive benefits packages that include health insurance, retirement plans, vacation, vacation purchase program, and other employee assistance offerings.

Essential Duties and Responsibilities

Individual must be able to perform the essential duties with or without reasonable accommodation.

• Ensure all employees understand ownership and compliance with all safety guidelines and drive a rigorous approach to the identification and correction of hazards, evaluation of risks, and implementation of prevention and control measures.
• Ensures all required incident reporting is performed in a timely manner using the appropriate process.
• Oversee the implementation of corrective measures arising from incident investigations and hazard reports.
• Assists and supports the Service Center Manager in the preparation of the cost budget.
• Monitor workflows throughout the Service Center to ensure timely accomplishment of service, warehouse and logistics duties.
• Assists the Service Center Manager with ensuring cycle count programs are executed according to plan.
• Actively anticipate and solve work-related problems.
• Create a plan to effectively manage any workload changes.
• Motivate employees, encourage employee growth and development.
• Set clear expectations and measure results.
• Communicate consistently.
• Provide timely, candid feedback and hold people accountable.
• Identify and initiate or obtain training required for employee success in performing duties.
• Maintain confidential information pertaining to normal supervisory duties.
• Administer, communicate, and promote awareness and compliance with MRC policies, procedures, and expectations to all employees, including strict enforcement of DOT and SOX compliance guidelines.
• Performs assigned duties as delegated by the Service Center Manager.
• Assists with the development of the annual Service Center business plans to identify service and efficiency improvements.
• Supports as needed inside sales activities including quoting, sourcing materials, customer service, purchasing, inventory control, shipping and receiving, or support to sales personnel.
• Shares market intelligence and sales opportunities with Regional Sales personnel.
• Support regional and corporate sales resources to deliver the service required to support new business.
• Identify and implement solutions to customers’ needs.
• Work with Regional Sales and National Accounts to determine how to charge the customer for additional services.
• Support and maintain standards that deliver service excellence.
• Assist with resolutions of Accounts Receivable issues that prevent MRC Global from collecting payment for goods and services provided.
• Communicate honestly and consistently to reaffirm MRC Global's reputation for ethical and dependable partnerships.
• Establish a friendly and effective working relationship with customers and internal partners through in-person visits, written and verbal correspondence, and other effective interpersonal skills.
• Managing confidential information appropriately, including pricing and contract information, resale costs, and expense items.
• Carry out other duties within the scope, spirit, and purpose of the job.
• Take reasonable care for the safety and health of yourself and others.
• Report workplace hazards, injuries, or illnesses immediately.

Education, Experience & Ability Requirements

Any combination of requirements that provides the knowledge and abilities necessary to perform essential duties and responsibilities will be considered.

• An undergraduate degree in a related field or equivalent combination of education and work experience that provides the knowledge and abilities necessary to perform the work.
• Minimum of 3+ years in customer service, inside sales and/or warehouse services in a position with increasing responsibility, to include demonstrated leadership/supervisory experience.
• Must have a current, valid driver’s license and an acceptable record at all times.
• Demonstrated competence in the use of computers and software applications.
• Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others.
• Ability to effectively present information in one-on-one and small group situations.
• Willingness and ability to be on call are needed to provide 24-hour service to customers.
• Willingness and ability to travel within and outside branch service area, with occasional overnight stays.
• Certification or ability to be certified to operate fork trucks, overhead cranes, and other heavy equipment.
• Valid Driver’s license with the ability to meet the MRC Global vehicle policy.

Additional Qualifications

• Must have the ability to provide documentation verifying legal work status.
• Ability to read and speak the English language proficiently to communicate with others, understand and interpret safety instructions, and respond to inquiries.
• Ability to understand and comply with MRC Global guidelines and expectations, including Code of Conduct and Conflict of Interest guidelines.

Working Conditions

• For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.
• Reasonable accommodation may be made to enable individuals to perform essential functions.