Consumer Loan Processor I

Job Description

Job Description

Do you have 1- 5 years past work experience processing Consumer Loans (Auto loans, Lines of Credit, and Personal loans)? In this role, you will manage loans through a loan operating system (LOS, MeridianLink), speak with external members (customers) over the phone and internal Team Members (Underwriters and Loan sales staff), and more! If you have strong critical thinking skills, loan processing experience, and fantastic member service skills - we want to talk to YOU!

Title: Consumer Loan Processor I

Position Status – Full Time non-exempt (Hourly)

Reports To: Retail Loan Processing Mgr.

Pay information: $18.98 - $23.73 per hour

The listed pay information includes the minimum rate of pay to the mid-point rate of pay for the posted position The actual compensation for this position may vary based upon, but not limited to, licenses or certifications, education or equivalent work experience, market data, qualifications, relevant experience, prior work and performance history, geographic location, and business sector.

We believe great work is to be rewarded with great benefits. Our benefits include, but aren’t limited to, Medical coverage with generous company contributions, Dental with employee only coverage paid by the company, Vision with employee only coverage paid by the company, Paid Time-Off, 401k plan with a defined company match, company paid long-term disability, short term disability, and company paid holidays.

Purpose : The primary purpose of this position is to assist Center Parc Credit Union (CPCU) to live out our Mission, “To help our members achieve financial success by providing exceptional products and service.”

The Consumer Loan Processor I serves as the liaison between the member, underwriter, and lending representative to ensure an efficient, accurate, and compliant process for the documentation and funding of loans for members of the Credit Union.

Essential Duties and Responsibilities: Other duties may be assigned.

1. Adhere to and deliver on Center Parc’s core values:
   1. Serve Exceptionally
   2. Commit to Better
   3. Find the Fun
   4. Invest in Integrity
   5. Follow the Numbers
   6. Go Forth and Conquer
   7. Protect with Passion
2. Receives, completes, and processes all applications approved by underwriting.
3. Assumes the responsibility for efficient, effective, and accurate gathering and processing or lending documentation for loan closings, loan funding and other lending related member services.
4. Ensures the accuracy and completeness and forwarding of all forms and documentation for third parties, including accuracy in all documentation needed to properly record liens or collateralization, auto-titles, verify insurance, fund, and book the loan.
5. Maintains appropriate follow up on pending applications to ensure the processes is moving forward as expediently as possible.
6. Obtains member signatures on all appropriate documents.
7. Collaborates and provides documentation with internal stakeholders for the establishment of member shares.
8. Completes request of varying degrees of complexity; some routine in nature and others requiring the completion of research.
9. May complete a variety of service requests, clerical duties, and research associated with the resolution of member inquiries and concerns about their loan applications or pending loan transaction.
10. Maintains up-to-date knowledge of all consumer lending produces and services.
11. Assumes accountability for personal understanding and adherence to all CPCU lending policies and procedures.
12. Follows all processes and practices that have been put in place to mitigate fraudulent activity and unnecessary risks.
13. Facilitates the ability for the member to speak with internal business partners for resolution of inquiries and concerns that can’t be resolved by yourself.
14. Detail oriented; able to multi-task.
15. Effectively uses written and oral communication skills in daily correspondence.
16. Complies with all aspects of BSA/AML and OFAC regulations as they relate to this position.
17. Other duties as assigned.

Supervisory Responsibilities: No direct reports. May manage day-to-day task through indirect reporting relationships or through a matrixed management approach and the ability to collaboratively interact with internal and external partners.

Qualification Requirements : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED Education and/or Experience:

• Requires a level of knowledge normally gained with a high school diploma or equivalent
• 1 to 2 years of consumer loan processing, or consumer loan transactional work experience in banking, financial services, or a credit union
• 10-Key calculator, typing and keying skills, and working knowledge of Microsoft Office software

PREFFERED Education and/or Experience:

• An associate’s degree in business management, business Administration, related field of study or 2 years specific consumer loan processing or closing experience in lieu of a degree
• 3 years of consumer loan processing experience in a credit union
• Certified Loan Processor certification (CLP) or other certifications related to the position
• Familiarity with Symitar, Clutch, and other loan processing software

Physical Job Requirements:

Must be physically able to operate a variety of automated office machines such as calculator, computer, printer, facsimile, telephone, copier, etc. Must be able to stand, bend and stoop as needed. Must be able to lift and/or carry weights of 5 to 25 pounds.

Center Parc Credit Union is an equal opportunity employer committed to providing equal opportunities to applicants and our policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, disability status or veteran status or any other basis protected by applicable federal, state, or local laws. Center Parc Credit Union prohibits harassment based on the same protected classes and criteria.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The requirements for the position listed are general and are not all inclusive. If you have any questions concerning this position, please contact Human Resources.

Please note that an employment offer, and your continued employment are contingent upon acceptable results of a background and credit check, and satisfactory proof of your right to work in the U.S.