Bilingual Architectural Control Coordinator

Job Description

Job Description

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

CH&P Management is a planned community management company located in Conroe, Texas. We manage over 30,000 single-family properties in Montgomery County and Liberty County. We are looking for a bilingual (Spanish-speaking) Architectural Control Coordinator who is self-disciplined with exemplary people skills.

A bilingual Architectural Control Coordinator must have:

• Customer service experience
• General proficiency in Microsoft Word and Excel
• General understanding of GMAIL and Google Apps
• Exemplary people skills
• Time management skills
• Exhibit patience and kindness when speaking to customers
• Ability to navigate the internet and experience in working with Windows 10
• Able to keep an organized and clean working space

RESPONSIBILITIES:

• Upload ACC Applications into the software and track which applications are sent to the Chief Architectural Control Coordinator at the Conroe location by adding notes on their account.
• Assist customers with architectural improvement applications as needed.
• Process approvals as requested by the Chief Architectural Control Coordinator, as needed to assist.
• Accept incoming calls regarding Architectural and Deed Restriction violations when not in an ACC meeting to ensure that the customer is well-informed.
• Assist walk-ins when you do not have an appointment or until the next appointment arrives.
• Lead and communicate with a helpful, can-do attitude.
• Assist with walk-in Architectural Control questions, issues, and report to the Community Manager any issues relating to applications for architectural improvements or permits.
• Act as a resource for all customers.
• Keep a good working relationship with county permit clerks and customers by demonstrating exemplary people skills with a can-do attitude.
• Attend weekly meetings for ACC and report issues to the Chief Architectural Control Coordinator.