Member Enrollment Representative

Job Description

Job Description

Description:

MDVIP: Transforming Primary Care, One Patient at a Time

MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.

Position Summary:

As a Member Enrollment Representative, Full Build, you will serve as a results-driven sales professional in a consultative inside sales role. Your primary responsibility is to engage prospective members through personalized phone calls, emails, and text messages, effectively communicating the unique benefits of the MDVIP personalized healthcare model.

Working with warm leads located near transitioning MDVIP-affiliated physicians, you will take ownership of proactive outreach, timely follow-up, and scheduling enrollment consultations. This role also involves collaborating closely with physicians and their staff to ensure a seamless experience for prospective members. Success in this position requires the ability to build trust, identify individual healthcare needs, and guide prospects through the decision-making process with empathy, professionalism, and a strong service orientation.

Key Responsibilities

• Sells prospective members on the benefits of MDVIP membership in an MDVIP-affiliated physician practice. Explains the program effectively, discovering which program components generate interest so that they can demonstrate the value of the program. 
• Handles inbound call activity and accurately documents Salesforce (CRM system) with the outcome of all inbound and outbound interactions.
• Research & Targeting: Identifies most effective contact channels using strategic calls, emails, text messages to highlight the benefits of the MDVIP program. 
• Collaboration: Work closely with the sales and marketing teams to align strategies, share insights, and improve lead conversion rates. 
• Metrics-Driven: Meet or exceed key performance indicators (KPIs) related to lead generation and conversion rates. Provide regular reports to management on lead pipeline status, challenges, and successes.

Key Competencies

• Persuasive Communication: Clearly and confidently conveys the value of the MDVIP program in a way that builds trust and drives enrollment decisions.
• Objection Handling: Anticipates and effectively addresses questions or concerns to help prospects make informed decisions.
• Proactive Outreach: Takes initiative to follow up with leads and manage multiple touchpoints across channels.
• Comfortable using Salesforce or similar platforms to document interactions, manage leads, and track follow-ups.
• Manages leads efficiently and follows through on every step of the enrollment process.

Required Qualifications:

• Bachelor’s degree in business, marketing, communications, or a related field and 1.5 years in a similar role (sales development, business development, or lead generation) with experience in cold outreach; or equivalent combination of education and experience where two years related experience equals one year of schooling.
• A minimum of 1.5 years of outbound or inbound experience in a B2C sales role
• Strong performance as a BDR/SDR - proven track record in sales, account management (with a sales focus), or a related role emphasizing lead conversion.

Preferred Qualifications:

• Strong performance as a BDR/SDR - proven track record in sales, account management (with a sales focus), or a related role emphasizing lead conversion.
• Experience with CRM tools (preferably Salesforce) and inContact (a plus but not required). 
• Goal oriented with a track record of measurable success, exceeding company sales goals, as an SDR or BDR
• Analytical abilities are required, with a demonstrated ability to be given a high-level data analysis problem – and be able to develop an actionable and accurate report in a consistent and repeatable format is required.
• Experience with CRM tools (preferably Salesforce) and inContact (a plus but not required). 

Why Join MDVIP?

• Be part of a mission-driven organization leading innovation in personalized healthcare.
• Drive transformation and growth in a dynamic, fast-paced environment.
• Competitive Compensation: Attractive base salary complemented by performance-based incentives.
• Comprehensive Benefits: Health, dental, vision insurance, and retirement plans.
• Professional Development: Access to ongoing training and leadership development programs.
• Positive Work Environment: Consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence.

MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.

If you require accommodations during the application or interview process, please let us know, and we will be happy to assist.

Pay Transparency: Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.