Collections Analyst I

B2B Collections Specialist

FieldBridge is looking for a B2B Collections Specialist in Charlotte, NC to work with a company leader in developing innovative water solutions through smart technology. We offer weekly pay + benefits. Pay is $28.00$30.00/hour (DOE) | MondayFriday, 8:00 AM5:00 PM ET | Weekly pay every Friday | Hybrid schedule 3 days on-site per week.

Position Overview

This role leads proactive collections efforts for key customer accounts within a Shared Services environment, with a strong focus on process improvement and DSO reduction. The specialist will serve as both a strategic contributor and a mentor to a third-party collections team, guiding escalated issues and driving continuous improvement initiatives. This is an analytical, coaching-driven role not a quota-based productivity role.

Key Responsibilities

• Manage timely collections and resolution of past-due accounts receivable for assigned key customer accounts
• Monitor past-due percentages and develop action plans to improve cash flow and DSO performance
• Lead and participate in governance calls, Kaizen events, and continuous process improvement projects
• Advise and support the third-party collections team on escalated issues, providing coaching and oversight
• Collaborate with Cash Applications and internal stakeholders to resolve open credits, refunds, and disputes

Required Qualifications

• 5+ years of B2B collections experience with strong knowledge of the order-to-cash process
• Minimum 1 year of SAP experience within the past 3 years (required); GetPaid experience a plus
• Proficiency in Microsoft Excel, Word, and Outlook
• Experience with government portals (PIEE/WAWF, IPP.gov) preferred
• Excellent written and verbal communication skills
• Bachelor's degree in Accounting or Finance preferred; specialized certification a plus