CUSTOMER SERVICE ASSOCIATE IV

Customer Service Associate IV TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Strengthens customer relationships by acting as a liaison between customer and any internal points of contact. Responsibilities include managing backlog orders and open orders; communicating late deliveries to the customer and internal teams as required. Investigating credit and debit requests and queries to issue credit/debit as necessary. Answering technical queries from customers using online technical references and to offer alternatives using available resources. Driving corrective actions and improvement projects that will raise customer satisfaction levels. Education and Experience: Requires 4 or more years of related work experience. High school diploma or equivalent. Completion of an AA degree or equivalent is preferred. Compensation: Competitive base salary commensurate with experience: $47,600 - $71,300 (subject to change dependent on physical location). Total Compensation = Base Salary + Incentive(s) + Benefits. Benefits: A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits. Job Locations: United States Posting City: MIDDLETOWN Job Country: United States Travel Required: Less than 10%.