Salesforce business analyst

job summary:
Randstad Digital is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you! Take a look at the below opportunity, or feel free to visit RandstadUSA.com to view and apply.

location: Riverwoods, Illinois
job type: Contract
salary: $30.39 - 33.63 per hour
work hours: 8am to 5pm
education: Bachelors


responsibilities:
Salesforce Business Analyst (3-5 years) focused on Sales and Service Cloud, with a strong emphasis on business processes, reporting and analytics.

Key responsibilities include translating business needs into scalable Salesforce reporting solutions, dashboards, and KPIs for sales and service teams.

Collaborate with stakeholders to gather requirements, document user stories, and create detailed functional specifications for reports and dashboards.

Design, build, and maintain Salesforce reports, dashboards, and advanced reports to track pipeline, opportunities, case volumes, SLA metrics, and customer satisfaction.

Configure and optimize Sales and Service Cloud objects, fields, validation rules, and security permissions to ensure accurate data capture for reporting.

Develop data models and data quality controls, perform data cleansing.

Onboarding/Training end users on new and updated reports and dashboards.

Partner with IT and data analytics teams to integrate Salesforce data with external systems as needed for comprehensive reporting.

Create and maintain documentation, including data dictionaries, report catalogs, and governance policies.

Stay current with Salesforce releases and best practices, assessing impact on reporting capabilities and driving continuous improvement.

Strong communication, problem-solving, and facilitation skills, with the ability to translate technical concepts for non-technical stakeholders.

qualifications:
Salesforce Business Analyst (3-5 years) focused on Sales and Service Cloud, with a strong emphasis on business processes, reporting and analytics.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).


This posting is open for thirty (30) days.