TEMP - Deputy Manager, Depot Operations Centre

Deputy Manager, Depot Operations Centre

Company: Transportation Management Services Inc. (TMS) Position Type: Fixed Term Contract (June - July/August) Reports To: Manager, Depot Operations Centre Location: Kansas City, Missouri, United States

The Deputy Manager, Depot Operations Centre supports the management and day-to-day operations of the Depot Operations Centre (DOC) for FIFA World Cup 2026™ transport services in Kansas City.

Working under the direction of the Manager, this role assists in overseeing real-time fleet coordination, dispatch operations, driver allocation, and communication between depot teams, staging areas, and the Transport Operations Centre (TOC).

The Deputy Manager plays a key role in ensuring that depot operations are efficient, responsive, and aligned with operational plans, and acts as the operational lead during shifts or in the absence of the Manager.

Key Responsibilities

• DOC Operations Support: Assist in managing daily operations within the Depot Operations Centre (DOC).
• Fleet & Dispatch Coordination: Support the coordination of vehicle dispatch, driver assignments, and fleet deployment.
• Real-Time Monitoring: Monitor live transport operations and support adjustments to fleet movement based on demand or disruptions.
• Communication & Coordination: Maintain continuous communication with depot teams, dispatchers, staging areas, and the TOC.
• Operational Support: Assist in ensuring alignment between depot operations and transport schedules across venues and routes.
• Incident & Issue Management: Support the response to operational issues such as delays, breakdowns, staffing shortages, or route changes.
• Staff Supervision: Supervise DOC staff including dispatchers and coordinators during assigned shifts.
• Systems & Data Management: Ensure accurate use of dispatch systems, fleet tracking tools, and communication platforms.
• Reporting: Support the preparation of operational reports, logs, and performance summaries.
• Acting Leadership: Act as DOC lead during off-shift periods or in the absence of the Manager.

Skills & Knowledge

• Strong understanding of depot operations, dispatch coordination, and fleet management. • Familiarity with operations centres (DOC/TOC/BOC environments). • Ability to manage real-time operational changes in high-pressure settings. • Strong communication and coordination skills. • Proficiency in Microsoft 365 and transport management systems. • Ability to supervise teams and support operational leadership. • Strong problem-solving and multitasking abilities.

Qualifications & Experience

• Minimum 2 –5 years of experience in transport operations, depot coordination, or dispatch environments. • Experience in large-scale event transport operations or fleet management preferred. • Previous supervisory or team leadership experience is an advantage. • Experience working in multi-stakeholder, fast-paced environments. • Fluency in English required; multilingual or bilingual ability is an advantage.

Work Environment

• Based within a Depot Operations Centre (control room environment). • Fast-paced, high-pressure operational setting. • Extended hours during test events, match days, and tournament operations. • Continuous coordination with depot teams, field operations, and command centres.

About TMS:

Transportation Management Services, Inc. (TMS) is a global leader in ground transportation management, logistics, mobility planning, and venue transportation solutions. For more than 30 years, TMS has delivered world-class transportation operations for some of the world's most complex events, guided by a commitment to reliability, safety, and operational excellence.

With experience spanning over 1,450 major events and contracts, TMS has safely transported more than 120 million passengers worldwide, establishing a reputation for precision planning, innovative mobility solutions, and trusted delivery.

Our distinguished portfolio includes transportation operations for globally recognized events such as the FIFA World Cup™, Olympic Games, Formula One, NBA, the Kentucky Derby, and Coachella, as well as major corporate clients including Microsoft and Google. TMS also supports large-scale citywide conventions and trade shows such as NAHB, NAB, SEMA, NACS, and ICSC, ensuring seamless mobility solutions for attendees, staff, and stakeholders.

As Kansas City prepares to host the FIFA World Cup 2026, the world is watching. Delivering safe, reliable, and coordinated transport operations will play a critical role in ensuring fans, teams, officials, and the workforce move efficiently across the city and tournament venues.

TMS is honored to lead the KC2026 Transport Mobility Plan for the upcoming tournament in Kansas City this summer, in partnership with HNTB and Burns & McDonnell. Guided by our vision, "United by One Goal," our mission is to deliver a transportation experience that is safe, seamless, memorable, and distinctly Kansas City for all participants and visitors during the tournament.

The employee's responsibilities reflect the current needs and requirements of the Company as of the date of issuing this position description. Responsibilities may evolve as operational needs change.

Transportation Management Services, Inc. is proud to be an Equal Opportunity Employer (EOE).

TMS is proud to be an Equal Opportunity Employer (EOE). We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any characteristic protected by