IHOP Host

Job Description

Job Description

Now hiring Hosts for our Cleveland IHOP!  

As the first point of contact for our guests, you will play a vital role in creating a welcoming atmosphere and ensuring that each guest has an exceptional dining experience. If you enjoy working in a fast-paced environment and have a passion for providing excellent customer service, we want to hear from you!

IHOP holds great opportunities for you. And joining our team comes with a big stack of values - growth and development opportunities, flexible schedules, and an atmosphere where you can build lifelong friendships and memories with your Team.

Starting pay $11/hour.  Weekends required.

BENEFITS

• Paid Vacation
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Schedules
• Free Shift Meals
• Family Discounts
• On the Job Training
• Opportunities for Advancement
• Discount Program (includes travel, gyms, cell phones, restaurants, auto purchases, apparel, and electronics)

RESPONSIBILITIES

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Accurately manage the seating chart and assign tables to guests based on their party size and wait times.
• Provide menus and inform guests about specials or promotions.
• Answer phone calls, complete to-go orders, and assist with any inquiries or requests.
• Maintain a clean and organized front-of-house area, including waiting areas and host stand.
• Collaborate with servers, managers, and kitchen staff to ensure smooth operations and guest satisfaction.
• Manage guest waitlist efficiently during busy periods, ensuring a positive experience.
• Handle guest feedback and concerns with professionalism and courtesy.
• Assist with light cleaning and stocking as needed, including resetting tables by cleaning chairs, booths, and floors.

QUALIFICATIONS FOR A HOST

• Previous experience in a hospitality or customer service role is preferred but not required.
• Excellent communication and interpersonal skills.
• Ability to multitask and thrive in a fast-paced environment.
• Strong attention to detail and a positive attitude.
• Flexible availability, including evenings and holidays.
• Must be able to stand for long periods and lift up to 25 pounds.

For more than 65 years, IHOP has been a leader, innovator and expert in all things breakfast, lunch and dinner. As our logo suggests, we hope that the IHOP experience brings a smile to our guests' faces. We strive to ensure that every trip to an IHOP is a memorable one, anchored by delicious food that's shared with great company.

Join the IHOP family at our Cleveland location and help us create memorable dining experiences for our guests! If you are enthusiastic, reliable, and ready to contribute to a great team, please submit your application today.