IT Analyst

Eaton’s Corporate Sector division is currently seeking an IT Analyst. The expected annual salary range for this role is $56,000 - $83,000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. What You’ll Do Provides IT account administration support on Eaton’s IT systems and applications for Eaton and non-Eaton personnel. Ensures this work is completed within the established guidelines and requirements of Eaton Corporation IT Security and various compliance policies. Receives a moderate level of guidance and direction and work is reviewed on a regular basis. Works within established processes to perform account administrative functions to set up appropriate security access, working with leadership for exceptions. Analyzes, diagnoses, and repairs basic to intermediate malfunctioning account administration issues. Reviews Corporate policies and standards regularly and ensures compliance with all such guidelines. Interacts directly with internal/external customers and maintains the highest degree of customer service while instructing users in a one‑on‑one role on IT security and account administration concepts and guidelines practiced by Eaton. Maintains accurate issue and resolution information within the service desk database. Contributes to the base of IT knowledge through documenting and updating existing internal procedures. Participates in supporting IT projects conducted within their area of responsibility. Performs any other duties as directed by management. Resolves fairly similar problems which require some fact finding, clarification, and basic analysis. Most solutions will be found within normal operating processes and policies. Occasionally, requires basic problem‑solving techniques to define problems and identify solutions. Qualifications Basic (Required) Associate degree or high school diploma with at least two (2) years IT experience. Minimum of two (2) years practical experience in customer service, and in data processing or technical information technology. No relocation is offered for this position. All candidates must currently reside within 50 miles of Moon Township, PA or Beachwood, OH. This position requires use of information or access to hardware which may be subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. Must be legally authorized to work in the United States without company sponsorship both now and in the future. Preferred ITIL knowledge/certification. IT Specific Technical Knowledge Intermediate knowledge of Microsoft Office Suite. Intermediate knowledge of Active Directory. Intermediate knowledge of Ticketing tools. Prior experience with manual provisioning/account maintenance (basic to intermediate). Soft Skills Excellent communication and interpersonal skills required. Analytical, systematic approach to problem recognition and resolution required. Ability to effectively work while under pressure. Ability to work within a global team environment, establishing and maintaining working relationships of a remote nature. Conveys basic information and may need to clarify information and aid understanding. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. To request a disability‑related reasonable accommodation to assist you in your job search, application, or interview process, please call1‑800‑836‑6345. We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail:Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. #J-18808-Ljbffr