Program Manager
Codebase Inc
Position: Program Manager with AWS Connect Location: Remote We are seeking a highly skilled Technical Program Manager to lead the design, deployment, and optimization of Amazon Connect across our enterprise. This role requires deep technical expertise, strong program management skills, and a passion for transforming customer experience through cloud‑based contact center technologies. Responsibilities Lead end‑to‑end delivery of Amazon Connect implementations, including contact flows, integrations, and reporting. Collaborate with cross‑functional teams (IT, Operations, Customer Service, Compliance) to define requirements and success metrics. Manage project timelines, budgets, and resources across multiple workstreams. Oversee integration with CRM platforms (e.g., Salesforce, ServiceNow), WFM tools, and analytics systems. Drive adoption of AI/ML features such as Amazon Lex, Polly, and Contact Lens to enhance customer experience. Ensure system scalability, security, and compliance with industry standards. Provide technical leadership and guidance to internal teams and external partners. Communicate program status, risks, and milestones to stakeholders and executive leadership. Qualifications Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred). 10+ years of experience in technical program management, preferably in cloud contact center or enterprise SaaS. Hands‑on experience with Amazon Connect and AWS services (Lambda, S3, Kinesis, etc.). Strong understanding of contact center operations, IVR design, and customer experience metrics. Excellent communication, stakeholder management, and problem‑solving skills. Familiarity with Agile/Scrum methodologies and tools like Jira or Confluence. AWS certifications (e.g., Solutions Architect, Cloud Practitioner) are a plus. Experience deploying Amazon Connect in multi‑region or enterprise environments. Knowledge of voice architecture, SIP, and telephony integrations. Exposure to sentiment analysis, real‑time analytics, and automation in customer service. Seniority Level Mid‑Senior level Employment Type Contract Job Function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr Codebase Inc
$151.2k - $189k
...Operations Planning Team sits at the intersection of Engagement Management (EM), GenAI Delivery, GTM, and Growth Ops. The Planning TPM... ...execution across accounts. As a TPM on Planning you will own program-level planning and systems workstreams that translate demand into...SuggestedFull timeScale AI
New York, NY10 days ago- ...Description Classification: Exempt Reports to: Director of Peer Programming Location: Primarily based at [Main Office], with... ...Workplace by City & State New York. About the Role The Program Manager of Harm Reduction (PM/HR) provides leadership and increased...SuggestedFull timeWork at office
Lantern Community Services Inc
New York, NY22 days ago - ...for building great products. Join us on our mission and shape the future! Position Overview We're seeking a Technical Program Manager to own release coordination across North's growing product portfolio. This role sits at the intersection of engineering,...SuggestedFull timeWork at officeRemote workFlexible hoursShift work
Cohere
New York, NY4 days ago - ...Senior Technical Program Manager The mission of the New York City Police Department is to enhance the quality of life in New York City by working in partnership with the community to enforce the law, preserve peace, protect the people, reduce fear, and maintain order...SuggestedFull timeContract work
New York City | Technology, Data & Innovation
New York, NY2 days ago $100k - $200k
Sr. Technical Program Manager Quote to Cash • AI Initiatives Location: Hybrid (NYC HQ) Department: Engineering Operations & Program Management Reports To: VP, Program Management & Engineering Operations About the Role DoubleVerify is seeking a Senior Technical Program...SuggestedRemote workDoubleVerify
New York, NY5 days ago- ...Description Senior Technical Program Manager (TPM) Location: Remote is okay (US - East Coast hours required) Experience Level: 12+ years of technical program management experience Time Zone: Strict alignment with US business hours Role Overview...Remote workShift work
Ness Digital Engineering
New York, NY1 day ago - ...for free with world-class coaches who specialize in creativity, management, and more. Our operating principles - including negative... ...targets. This is a ground-floor opportunity. You'll build the programs, own the content, and deliver the training that keeps our...Full timeWork at officeRemote workVisa sponsorshipFlexible hours
Clay Labs
New York, NY1 day ago - ...Technical Product Manager FTAI owns and maintains commercial jet engines with a focus on CFM56 and V2500 engines. FTAI's propriety... ...hardware engineering to own the full lifecycle of complex hardware programs — from concept and design through certification, series...Immediate startWorldwideFlexible hours
FTAI Aviation
New York, NY2 days ago $142.69k
...ABOUT THE JOB The ACLU seeks applicants for the full-time position of Technical Program Manager, Engagement Platform(s) in the Technology Department of the ACLU's National office in New York, NY. This is a hybrid role that has in-office requirements of two...Full timeWork at office2 days per weekACLU - National Office
New York, NY5 days ago$143k - $247k
...industries and give customers the power to shape their markets. For more information, visit Summary of Role: The Principal Program Manager is an enterprise-level, cross-functional leader accountable for the strategy and execution of high-impact, customer-facing...Local areaGLOBALFOUNDRIES
New York, NY4 days ago- ...Senior Technical Program Manager (HPC, Linux) New York, NY (Hybrid, 3 days in office) Highly competitive compensation package Join an elite technology and research group at the forefront of global finance, where world-class engineering and quantitative research...Work at office
Elliot Partnership
New York, NY4 days ago - ...Technical Program Manager We are hiring a Technical Program Manager and need a person who can drive the product and is technical enough to understand what the product and engineering team is talking about. Need to have some technical skills but we don't need a system...
Flexton
New York, NY3 days ago $100k - $160k
...reason, and a new kind of collaborative organization that puts human values first. About the Role We're seeking a Technical Program Manager who is deeply passionate about program management to drive ambitious research projects forward. You'll work across several...Full timeBasis Research
New York, NY5 days ago$150k - $170k
...Job Description Senior Technical Program Manager Location: New York, NY (3x week in Office) Type: Full-time Department: Technology Job Summary We are seeking a highly skilled Technical Project Manager with expertise in Data Cloud technologies...Full timeWork at officeeClercx
New York, NY1 day ago- ...Job Title: Technical Program Manager Location: New York City, NY (Hybrid) - 3 days Office Job Description: Work Experience- 4+ Years of relevant experience Lead the Customer Support Data Modernization Program, a complex, multi-phase redesign to create...Work experience placementWork at office
Jobs via Dice
New York, NY1 day ago - ...Highbeam is building the future of business banking and cash management. Our platform combines AI agents, automated financial workflows... .... About this role We're hiring a Senior Technical Program Manager to drive execution across the most critical partner...Work at office
Highbeam, Inc
New York, NY3 days ago - ...Technical Program Manager/ BA New York, NY 12+ Months Qualified candidates have a strong background in agile practices, QA/UAT testing, technical writing and must be able to understand application workflows, data rules and business logic. The role is multifaceted...Local area
Echo IT Solutions
New York, NY1 day ago - ...Technical Program Manager We are seeking a highly motivated and experienced Technical Program Manager to lead cross-functional initiatives, drive strategic programs, and ensure timely delivery of complex technical projects. The ideal candidate will possess strong technical...Full timeFor contractors
Photon
Jersey City, NJ1 day ago - ...Description Senior Technical Program Manager (TPM) Location: Remote is okay (US - East Coast hours preferred) Experience Level: 12+ years of technical program management experience Role Overview We are seeking a Senior Technical Program Manager (TPM...Remote work
Ness Digital Engineering
New York, NY1 day ago $115.5k - $174k
...foundation for our product planning, prioritization, development, and go-to-market alignment. We are seeking a Senior Technical Program Manager to join our Identity and Data Foundational Solutions team. In this role, you will provide strategic oversight for a portfolio...Work from homeFlexible hoursNight shiftLiveRamp
New York, NY14 hours ago$10k
...same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role We're looking for a Technical Program Manager who can operate at the intersection of engineering, product, and business...Full timeWork at officeHome officeRelocation packageFlexible hoursRAMP
New York, NY3 days ago- ...and simulation. By unifying Digital Risk Protection, Human Risk Management and Email Security, Doppel connects threats into a real-time... ...What We're Looking For We're looking for a Technical Program Manager who can drive execution across engineering, data/ML, and...Work at officeFlexible hours
Doppel Inc
New York, NY5 days ago $211.2k - $264k
As a Technical Program Manager for the Platform team, you will partner with engineering teams to directly accelerate the development and maturity of the Scale Generative AI Platform (SGP). We are looking for a TPM who has actively built and shipped products in the past...Full timeScale AI
New York, NY5 days ago$200k - $275k
...Technical Program Manager For Deployments As a Technical Program Manager for Deployments, you will own the end-to-end program delivery required to bring data center infrastructure and AI clusters online. You will operate in a highly ambiguous environment, coordinating...Contract workFor contractorsLocal areaFluidstack
New York, NY4 days ago- ...Technical Program Manager, Integrations Salsa is hiring a Technical Program Manager to own the end-to-end delivery of partner integrations. You are the single-threaded owner for every new partner integration, from kickoff through production launch. You lead partner...Contract work
Salsa
New York, NY3 days ago - ...lets delivery quality and velocity scale as our customer base and deal complexity grow. Within the APM team, the Technical Program Manager (TPM) function helps drive end-to-end delivery of Decagon's most complex customer implementations - design partnerships, strategic...Full timeWork at officeLocal area
Decagon
New York, NY1 day ago - ...About the job Technical Program Manager Role: Technical Program Manager Department: Data & Analytics Location: USA / Remote Reports: Director of Data & Analytics Employment Type : Full-Time Position Summary The Technical Program...Full timeRemote work
Inizio Partners
New York, NY5 days ago - ...Senior Technical Program Manager Do you enjoy meeting with customers to understand their needs and discuss the art of the possible? Do you want to join a team where learning about new technology is part of our work every day? Then, come join us! The Industry Solutions...Visa sponsorshipWork visa
Microsoft Corporation
New York, NY2 days ago $137.8k - $170k
...songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry... ...How you'll make an impact: The Senior Technical Program Manager will be responsible for the planning, delivery, and execution...Temporary workWork experience placementLocal areaSirius XM Radio Inc
New York, NY5 days ago- ...Program Manager, Marketing Technology and AI Personalization About the Opportunity A high-growth organization is building out its marketing technology and personalization capabilities and needs an experienced Program Manager to lead the charge. This is a cross-...
Hillmont Group
New York, NY5 days ago
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