Program Manager
Codebase Inc
Position: Program Manager with AWS Connect Location: Remote We are seeking a highly skilled Technical Program Manager to lead the design, deployment, and optimization of Amazon Connect across our enterprise. This role requires deep technical expertise, strong program management skills, and a passion for transforming customer experience through cloud‑based contact center technologies. Responsibilities Lead end‑to‑end delivery of Amazon Connect implementations, including contact flows, integrations, and reporting. Collaborate with cross‑functional teams (IT, Operations, Customer Service, Compliance) to define requirements and success metrics. Manage project timelines, budgets, and resources across multiple workstreams. Oversee integration with CRM platforms (e.g., Salesforce, ServiceNow), WFM tools, and analytics systems. Drive adoption of AI/ML features such as Amazon Lex, Polly, and Contact Lens to enhance customer experience. Ensure system scalability, security, and compliance with industry standards. Provide technical leadership and guidance to internal teams and external partners. Communicate program status, risks, and milestones to stakeholders and executive leadership. Qualifications Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred). 10+ years of experience in technical program management, preferably in cloud contact center or enterprise SaaS. Hands‑on experience with Amazon Connect and AWS services (Lambda, S3, Kinesis, etc.). Strong understanding of contact center operations, IVR design, and customer experience metrics. Excellent communication, stakeholder management, and problem‑solving skills. Familiarity with Agile/Scrum methodologies and tools like Jira or Confluence. AWS certifications (e.g., Solutions Architect, Cloud Practitioner) are a plus. Experience deploying Amazon Connect in multi‑region or enterprise environments. Knowledge of voice architecture, SIP, and telephony integrations. Exposure to sentiment analysis, real‑time analytics, and automation in customer service. Seniority Level Mid‑Senior level Employment Type Contract Job Function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr Codebase Inc
$110k - $145k
...preserve free expression and choice, create limitless interactivity, and maintain a safe digital marketplace. The Safety Integrity Program Manager, Harmful Activity will drive priorities, measures, and system health for harmful activity, owning program standards and...SuggestedPermanent employmentTemporary workSpaceXAI
New York, NY4 days ago$237k - $261k
...became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at .What You’ll Do:CoreWeave is seeking a Technical Program Manager to lead complex, cross-functional programs across Cluster Orchestration and Applied Training within our AI/ML Platform Services...SuggestedPermanent employmentFull timeTemporary workCasual workWork at officeFlexible hours$138k - $198k
Collaborate with stakeholders to define program goals, prioritize deliverables, and build trusted relationships that enable effective... ...providing transparency into program pivots and progress.Develop and manage comprehensive change management rollout plans, analyzing impact...SuggestedFull timeWork at office$143k - $210k
...017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at .What You'll Do:As a Sr. Technical Program Manager on the Capacity Delivery team, you will own the end-to-end delivery of our most critical data center infrastructure. You will be...SuggestedPermanent employmentFull timeTemporary workCasual workWork at officeFlexible hours$117.58k - $154.32k
Hi, we're Oscar. We're hiring a Technical Program Manager, Infra to join our Tech Strategy & Ops team.Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create...SuggestedFull timeWork experience placementWork at officeFlexible hours$163.6k - $221.3k
...Join us in building AI-powered guidance and personalization for sellers, vendors, and offsite advertisers. As a Sr. Technical Program Manager on GPS, you will drive programs that directly shape how millions of advertisers interact with the Amazon Ads console through agentic...WorldwideFlexible hours$420k
...propositions that help us differentiate from the competition and become a market leader in record time.We are looking for a Technical Program Manager with Ads domain experience to drive high impact cross-functional ads programs. This role requires strong collaboration with...Hourly payFull timeImmediate startFlexible hours$116k - $145k
We are seeking a motivated and experienced Technical Program Manager II to join Datadog’s Technical Solutions organization. This organization is made up of 1,200+ customer-facing technical experts around the world — including Sales Engineers, Technical Account Managers,...Work at office$160k - $180k
...Powering campaigns for over 30,000 small and medium businesses per day, Madhive is driving the evolution of local media. Technical Program Manager (Client Solutions)Position OverviewThe primary orchestrator and connective tissue between our large enterprise clients and our...Local area3 days per week$10k
...deserves the same.If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.About the RoleWe're looking for a Technical Program Manager who can operate at the intersection of engineering, product, and business —...Full timeWork at officeHome officeFlexible hours$185k - $317k
...response. You’ll partner across Product, Platform, Performance Program and Product Support. Join us to keep Figma snappy quick!This is... ...PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days...Minimum wageFull timeLocal areaRemote workFlexible hours$192k - $278k
Implement communications standards across a portfolio of programs including executive and key partner communications. Establish a reliable... ...and mitigates dependencies.Seek out and identify change management opportunities that increase program velocity and which affect...$180.8k - $226k
As a Technical Program Manager, you will partner with our Frontier Agent Engineering teams on enterprise customer engagements — owning operational execution and delivery of our technical work by managing timelines, milestones, risks, and dependencies across technical deliverables...Full time- ...expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment. As a Lead Technical Program Manager in Asset Management Technology, you will drive the successful delivery of complex technology projects and programs that will...
$200k - $322k
...durable, signed policy authority and the supporting supply chain for governed AI-agent actions.We are looking for a Technical Program Manager to join our APF team and shape an approved direction and substantial component work into one coordinated engineering program. You...Full timeRemote work$125.1k - $225.2k
...your talent and redefine what’s possible.Job Description:Parsons is seeking a dynamic Senior Rail & Transit Operations Planning Program Manager to join our growing Rail and Transit business. This is a high-impact leadership role for a seasoned professional who thrives at...Full timeContract workFor contractorsFlexible hours$160k - $220k
...Index Ventures, Bain Capital Ventures, and Firstminute. What You'll Do We are seeking an experienced Senior Technical Program Manager to lead complex, cross-functional programs that span compute, network, storage, observability, and datacenter operations. You...Work at officeWork from homeFlexible hoursShift workLightning AI
New York, NY2 days ago$10 per hour
...the environment? Come join us.The OpportunityFlexport is building the future of global fulfillment—and we’re looking for a Staff Program Manager, Strategic Initiatives who wants to be at the center of that transformation. This is not a traditional management role. You...$170k - $180k
...transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey.... ...measurable business results.Your Role at impact.com:The Strategic Program Manager is a high-leverage leader within the global Strategy...Local areaHome officeFlexible hours$153k - $269k
...quality, precision, or craft — a platform where AI supports creativity instead of flattening it.We're looking for a Strategic Program Manager to join Figma Weave as a key partner to our executive team. You'll lead the cross-functional programs and operational systems that...Minimum wageFull timeLocal areaFlexible hours$192k - $278k
...claims, manufacturing scalability, and potential for cost reduction.Manage technical assessments of specific project opportunities,... ...field, or equivalent practical experience.8 years of experience in program management.8 years of experience in technology assessment,...Worldwide$185k - $317k
...anyone can ask a question in plain language and get a trustworthy answer in minutes. We're hiring Figma's first dedicated Technical Program Manager for Data Science to own that mission — driving our multi-phase Self-Serve Analytics program from semantic layer expansion...Minimum wageFull timeLocal areaRemote workFlexible hoursShift work$138k - $197k
Manage projects and data analysis to ensure computing power is budgeted and distributed efficiently across the company, leading programs that reduce waste to achieve our savings goal.Lead analytical efforts to model future computing demand and coordinate with supply chain...$194.7k - $263.4k
...including Generative AI, classical ML, Causal Inference, Natural Language Processing, and Computer Vision.As a Principal Technical Program Manager on the team, you will be at the forefront of innovation, driving program execution on some of the most high ambiguity, high...Flexible hours$188k - $274k
...complex regional portfolio of data center developments.Drive program execution that directly impacts fleet capacity Objectives and... ...practical experience.8 years of experience in program or project management.8 years of experience managing programs and processes across...For contractorsWork at officeLocal areaWorldwide$185k - $317k
...Engineering TPM team is to drive Figma's most important cross-company engineering efforts, and we are looking for a Technical Program Manager (TPM) to partner with our Infrastructure team. The TPM provides oversight of the most important efforts that require coordinated...Minimum wageFull timeLocal areaRemote workFlexible hours$173k - $215k
...quality foundation that scales as Komodo grows.This Senior TPM owns programs that span multiple teams and directly shape how and when new... ...gating, partnering closely with Engineering Leads, Product Managers, and platform teams. Your impact will be felt across every milestone...Contract workFor contractorsWork experience placementWork at officeLocal areaFlexible hours$194.7k - $263.4k
...advertising technology platform by leading strategic technical programs that impact millions of advertisers worldwide. You'll shape... ...organizations. Key job responsibilities- Own end-to-end program management for strategic advertising technology initiatives, coordinating...Immediate startWorldwideFlexible hours- Elevate your career by steering multi-faceted tech programs, integrating innovative solutions for a dynamic impact across global operations. As a Principal Technical Program Manager at JPMorganChase within Consumer & Community Bank Technology team, you will lead complex...Bank staffShift work
$155k - $215k
...40 countries around the world.This role is part of the Wealth Management Monitoring Technology (WMMT) Department within Non-Financial Risk... ...-to-end delivery of technology solutions that align with WMMT Program objectives, overseeing teams and squads by integrating project...Temporary workImmediate start
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