Program Manager
Codebase Inc
Position: Program Manager with AWS Connect Location: Remote We are seeking a highly skilled Technical Program Manager to lead the design, deployment, and optimization of Amazon Connect across our enterprise. This role requires deep technical expertise, strong program management skills, and a passion for transforming customer experience through cloud‑based contact center technologies. Responsibilities Lead end‑to‑end delivery of Amazon Connect implementations, including contact flows, integrations, and reporting. Collaborate with cross‑functional teams (IT, Operations, Customer Service, Compliance) to define requirements and success metrics. Manage project timelines, budgets, and resources across multiple workstreams. Oversee integration with CRM platforms (e.g., Salesforce, ServiceNow), WFM tools, and analytics systems. Drive adoption of AI/ML features such as Amazon Lex, Polly, and Contact Lens to enhance customer experience. Ensure system scalability, security, and compliance with industry standards. Provide technical leadership and guidance to internal teams and external partners. Communicate program status, risks, and milestones to stakeholders and executive leadership. Qualifications Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred). 10+ years of experience in technical program management, preferably in cloud contact center or enterprise SaaS. Hands‑on experience with Amazon Connect and AWS services (Lambda, S3, Kinesis, etc.). Strong understanding of contact center operations, IVR design, and customer experience metrics. Excellent communication, stakeholder management, and problem‑solving skills. Familiarity with Agile/Scrum methodologies and tools like Jira or Confluence. AWS certifications (e.g., Solutions Architect, Cloud Practitioner) are a plus. Experience deploying Amazon Connect in multi‑region or enterprise environments. Knowledge of voice architecture, SIP, and telephony integrations. Exposure to sentiment analysis, real‑time analytics, and automation in customer service. Seniority Level Mid‑Senior level Employment Type Contract Job Function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr Codebase Inc
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Tiger Analytics
New York, NY2 days ago - ...Proven track record delivering complex, cross-functional technical programs end-to-end in fast-moving environments Strong technical fluency... ..., and retros Relentless about execution: unblocks teams, manages scope, and drives decisions with high judgment Metrics-driven:...Suggested
SupportFinity
New York, NY3 days ago $100k - $160k
...humans reason, and a new kind of collaborative organization that puts human values first. About the Role We’re seeking a Technical Program Manager who is deeply passionate about program management to drive ambitious research projects forward. You’ll work across several...SuggestedFull timeBasis Research Institute
New York, NY2 days ago- ...Technical Program Manager | Healthcare AI | High-Growth Startup About the Opportunity Our client is one of the fastest-growing AI infrastructure companies in healthcare, building mission-critical technology that sits directly inside payer and clinical workflows. They are...SuggestedContract work
Meet Life Sciences
New York, NY2 days ago $211.2k - $264k
...As a Technical Program Manager for the Platform team, you will partner with engineering teams to directly accelerate the development and maturity of the Scale Generative AI Platform (SGP). We are looking for a TPM who has actively built and shipped products in the past...SuggestedFull timeScale AI
New York, NY3 days ago$200k - $350k
...ready to work very hard to accelerate the future of intelligence, join us in building what's next. About the Role As a Technical Program Manager for Deployments, you will own the end-to-end delivery of large scale AI infrastructure projects from A to Z. You will work...Local areaFluidstack
New York, NY5 days ago$81 - $85 per hour
...Job Title: Technical Program Manager III (Electronics/eDiscovery) Location: NYC, NY Duration: Contract - 7 months Pay Range: $81/hr - $85/hr (W2) Job ID: 406790 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services...Contract workBCforward
New York, NY3 days ago$148.45k
...Technical Program Manager II - AMZ9673806 ID lavoro: 10425508 | Amazon Advertising LLC - B11 Multiple positions available Employer Amazon Advertising LLC Job Location New York, New York Job Number AMZ9673806 Responsibilities Coordinate and manage technical project and...Amazon
New York, NY2 days ago$151.2k - $189k
...Operations Planning Team sits at the intersection of Engagement Management (EM), GenAI Delivery, GTM, and Growth Ops. The Planning TPM... ...execution across accounts. As a TPM on Planning you will own program-level planning and systems workstreams that translate demand into...Full time3M HEALTHCARE
New York, NY1 day ago$118k - $140k
...services to automakers and, through Sirius XM Canada Holdings, Inc., satellite radio and audio entertainment in Canada. Technical Program Manager What You’ll Do Support ownership of delivery, sequencing, and risk within the Technology and Product roadmap planning process...Temporary workMusicCareers
New York, NY3 days ago- ...Technical Program Manager (TPM) Responsibilities The Technical Program Manager (TPM) will lead complex, multi‑team technology initiatives across trading, investment, advisor‑facing, and data‑driven platforms. Oversee roadmap execution, cross‑functional alignment, vendor...
Jobtailor
New York, NY23 hours ago $40k - $45k
...Program Managers Program Managers Location: New York City, NY Compensation: $40,000-$45,000 annually + Bonus Eligibility Schedule: Hybrid (4 days onsite at partner schools, 1 day remote) Company Overview SmartStart Education is a leading provider...Local areaRemote workWork from homeHome office1 day per weekSmartStart Education, LLC
New York, NY5 hours ago- ...PMs for Hire in New York is seeking a Technical Program Manager to lead complex multi-disciplinary projects that enhance AI products across Google Workspace. You will manage project schedules, communicate with cross-functional teams, and ensure successful delivery of high...
PMs for Hire
New York, NY3 days ago $175k - $205k
...Staff Technical Program Manager Insurance underwriting runs on human judgment, manual workflows, and knowledge locked in someone's head. It breaks when that person leaves and doesn't scale when the book doubles. Sixfold is building AI agents that understand risk the way...Full timeWork experience placementSixfold AI
New York, NY5 days ago$111.7k - $215.75k
...through Demo Hub, actively enable the global field on new offerings, and own the feedback loop that keeps the strategy sharp. You’ll manage programs across tools, solutions, and industries—driving alignment, mitigating risks, and owning critical metrics reporting on demo...Temporary workLocal area- JPMorgan Chase & Co. is seeking a Lead Technical Program Manager in New York to drive the successful delivery of complex technology projects. In this role, you will utilize your extensive technical expertise and leadership skills while managing high-performing teams. The...
- Role Summary The Technical Program Manager (TPM), Central Operations will be an individual contributor responsible for driving the execution of operational programs across key central ops functions, including Trust & Safety, Pay Operations, Allocation, and Contractor Management...Full timeTemporary workFor contractorsFlexible hours
$85k - $115k
The Program Manager, Technical Operations Position Summary The Program Manager, Technical Operations reports directly to the Head of Manufacturing Science and Technology and will lead the site strategic initiatives for Lupin’s Somerset facility. This position leads the...$93k - $160k
Palantir Technologies is looking for a Technical Program Manager in New York City. In this role, you will partner with engineering teams to optimize the development process, drive product deliverables, and enhance cross-team collaboration. Candidates should possess a relevant...RelocationRelocation package- Stripe’s MaaS team seeks a Technical Program Manager to lead large-scale programs across engineering, product, and cross-functional partners. You’ll drive strategy, planning, and execution to deliver complex initiatives that move Stripe and its users forward. You’ll work...Remote job
- Serve Robotics is seeking an experienced Engineering Program Manager to lead initiatives focusing on autonomous systems. You will coordinate across engineering, product management, and operations to ensure project success and efficiency. The role requires a BS degree in...
$170k - $175k
Minimum Qualifications Bachelor's degree in a technical field, or equivalent practical experience. 5 years of experience in program management. Experience managing the end-to-end delivery and technical strategy for mobile and web applications, ensuring architectural...Shift work$163k - $237k
Google Inc. is seeking a Technical Program Manager for MarComm and Ops in New York, NY. This role focuses on operational infrastructure and the deployment of generative AI tools. Candidates should have a Bachelor's in Computer Science and substantial experience in program...- BairesDev is a remote-first technology company delivering projects for global giants. We seek a Program Manager to oversee multiple workstreams, bridging technical delivery with stakeholders and guiding teams through dependencies and milestones. You will work with cross...Remote job
$163k - $237k
...View, CA, USA . Preferred qualifications: 5 years of experience managing cross-functional or cross-team projects. Experience with... ...everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead...$120k - $140k
...companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. About the Role As a Technical Program Manager at Parloa, you will lead the end-to-end delivery of enterprise Agentic AI deployments, owning execution across complex customer...- EngineersOfAI is seeking an experienced Technical Program Manager in New York to define and drive programs across payment, identity, and consumer finance initiatives. The ideal candidate will have over 10 years of experience in product or technical program management and...
- Blockchain Works is seeking a Technical Project Manager to enhance collaboration across engineering, research, and product teams in driving development for web3 solutions. You will oversee end-to-end project delivery, ensuring high-quality outcomes within tight timelines...Remote jobFlexible hours
- ...love what we’ve built, from everyday users to the biggest names in finance. Casap is seeking talented Technical Implementations Managers to join our teams in San Francisco and New York City, excited to supercharge how banks operate with a rapidly scaling product at the...
$208.2k - $312.2k
...piece of financial infrastructure that allows for the improvement of global money movement. About the team Join our Technical Program Management team to build the systems that make global, programmable money trustworthy at scale. At Bridge, we’re not just improving...Work at officeLocal areaRemote workWork from homeRelocation
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