Program Director

Diamond House Detox is seeking a dynamic and experienced Program Director to lead operations across our continuum of care. This key leadership role is responsible for driving program performance, strengthening operational effectiveness, and supporting high-quality, client-centered care. The ideal candidate is a strong operator and people leader who thrives in a fast-paced environment, brings a deep understanding of substance use treatment, and is passionate about building high-performing teams that support recovery.SUMMARY OF POSITION:The Program Director provides strategic and operational leadership across all programs, with direct oversight of Program Manager(s) and indirect oversight of Counselors and Behavioral Health Technicians. This role ensures alignment with organizational goals, regulatory requirements, and performance expectations while maintaining efficient and consistent operations.The Program Director partners closely with the Clinical Director(s) to align operations with clinical services, ensuring integrated, compliant, and effective care across all levels of service.PRIMARY DUTIES AND RESPONSIBILITIESOperational LeadershipProvide direct supervision, leadership, and accountability for Program Manager(s)Oversee daily operations across all programs and levels of care to ensure efficiency, consistency, and qualityMonitor census, staffing levels, scheduling, and resource allocation to optimize operationsStandardize processes and ensure consistency across locations and programsProgram Performance & OversightTrack and analyze key performance indicators (e.g., census, retention, length of stay, throughput, client satisfaction)Identify operational gaps and implement process improvements to enhance program effectivenessLead resolution of escalated operational, staffing, or client-related issuesEnsure appropriate and sustainable staffing models are in place to support program needsEnsure consistent compliance with client safety checks, including adherence to observation protocols, documentation standards, and regulatory requirementsOversee and coordinate effective client flow across levels of care, ensuring timely, appropriate, and well-communicated transfers that support continuity of care and optimal treatment outcomesCollaboration with Clinical LeadershipPartner closely with Clinical Director(s) to align operational workflows with clinical programmingSupport implementation and sustainability of clinical services within operational frameworksFacilitate coordination between operations, clinical, medical, and support services to ensure continuity of carePartner with Nursing Leadership to promote patient safety, support safe medication practices, and ensure alignment between medical and operational processesCompliance & QualityEnsure operational compliance with all applicable regulatory and accrediting bodies, including DHCS, Joint Commission, and CARF ASAM standardsMaintain ongoing audit readiness and support corrective action planning and executionCollaborate with Compliance and HR to ensure adherence to training, credentialing, and documentation requirementsStaff Leadership & DevelopmentLead, coach, and develop Program Manager(s), while also providing guidance, mentorship, and performance development support to AOD Counselors and Behavioral Health Technicians to strengthen leadership capabilities and overall program performancePartner with HR on recruitment, hiring, onboarding, and retention strategiesOversee performance management processes, including evaluations, coaching, and corrective action as neededFoster a culture of accountability, collaboration, and effective communicationWhat we're looking for:Bachelor’s degree in a related field required; Master’s degree preferredCurrent SUD certification in the state of California required (e.g., CADC, SUDCC, CATC, or higher, or equivalent)Minimum of five (5) years of experience in substance use treatment, including at least two (2) years in a manager- or director-level roleStrong operational and leadership experience in a multi-level-of-care setting preferredWorking knowledge of DHCS, Joint Commission, and ASAM standardsStrong analytical, organizational, and problem-solving skills with a demonstrated ability to drive performance outcomesExcellent communication and interpersonal skills, with the ability to lead and influence cross-functional teamsExperience with electronic health records (EHR) and program performance trackingAbility to work effectively in a fast-paced, multidisciplinary environmentSuccessful completion of background check, drug test, physical, and TB screeningValid driver’s license and ability to meet company insurance requirementsCompensation & BenefitsSalary range: $85,000 - $100,000 per year, commensurate with experience and qualifications.Bonus eligibility: Up to 10% annual performance-based bonus.Comprehensive benefits package, including health benefits, paid time off, and professional development opportunities. #J-18808-Ljbffr Diamond House Detox