Genesys CX Developer with Softphone
JConnect Infotech
Genesys Cx Developer With Softphone Design and develop solutions using Genesys Cloud CX and Genesys Architecture. Integrate Softphone APIs with Genesys CX. Utilize Genesys SDK for development tasks. Administer, configure, and implement Genesys Cloud CX platforms. Develop and manage Node.JS applications utilizing REST, SOAP, and Genesys APIs. Create dashboards to monitor queue activity, agent performance, and interactions. Administer and configure Genesys Cloud CX including contact center, telephony, routing, people, permissions, and outbound campaigns. Install and configure Genesys applications on AppFoundry. Troubleshoot configuration and routing issues within Genesys environments. Experience with AWS. Proficiency in Genesys Cloud CX and Softphone. Contact Center Routing experience. Experience in On-premises Genesys environments. Knowledge of Genesys on-premise components and composer development. Experience in Java/J2EE and API development/scripting integration. Genesys Cloud CX certification (preferred). JConnect Infotech
Vacancy posted 2 days ago
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