Business Analyst - Enterprise Systems and Data (TECH - Digital Enterprise)

About Urban Institute: The Urban Institute is a research-to-impact institution founded on one simple idea: To improve lives and strengthen communities, we need practices and policies that work. From advancing well-being to fostering shared prosperity, leaders across sectors are working every day to create brighter futures for all people and communities. For more than 50 years, Urban has delivered evidence and solutions that drive meaningful change, and this remains our charge today. Our Mission To drive impact by equipping changemakers with evidence and solutions. Our Values Collaboration, Fairness Inclusivity, Independence, and Integrity. For more information on the Urban Institute, please visit The Opportunity: This position is in the Digital Enterprise team which is part of the office of Technology & Data Science (TECH). The team is responsible for architecting solutions for, and supporting enterprise business systems including Salesforce, Workday, and Jamis Prime; developing systems and data integrations among business systems and external systems; and designing and developing business intelligence data models and visualizations. TECH is a team of outstanding technology professionals who provide Urban with solutions that employ state-of-the-art technologies as well as project/product management practices including lean, agile, and design thinking. The TECH team works collaboratively in a startup- like friendly and joyful environment. What You’ll Do: The successful candidate will be a self-starter who can work with a diversity of stakeholders to gather and document feedback, build and maintain business processes, and promote end user success by supporting effective adoption. Ability to work within agile development methodologies and fast-paced development cycles is essential. Experience managing projects and with data analysis and/or process analysis is a plus. The Business Analyst, Enterprise Systems and Data will report to the Associate Director, Digital Enterprise Responsibilities include: Assisting with Salesforce administration, including supporting users, permissions sets, page layouts, and other general maintenance tasks Collaborating with team members and internal clients to gather requests for improvements, design solutions, and implement these changes as appropriate Collaborating with team members to develop business intelligence reports and dashboards that support teams across Urban Collaborating with team members to build and maintain integrations between systems Documenting solutions and processes Who You Are: We are seeking a candidate who is familiar with requirements gathering and database management in Salesforce or other CRM platforms, and is able to learn and adapt to new systems. The ideal candidate has great interpersonal skills and a passion for problem solving, and is able to work on several concurrent projects autonomously and as part of a team. The candidate should be eager to learn and accept new challenges and not afraid to test and propose innovation and new technologies. The successful applicant will have: Strong proficiency with Excel or other data manipulation or query tools (PowerBI, SQL, etc.) Bachelor’s Degree in Computer Science, Information Systems, or other related field and/or equivalent experience in database management, programming, or Salesforce administration Good project management, analytical, communication, and problem-solving skills Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests Dedication to excellent user experience and meaningful user adoption; demonstrated ability to communicate with stakeholders across different business processes Documented history of successful project completion; demonstrated ability to understand, articulate, and train others on work processes Familiarity with Jira or other project management systems in an Agile environment The following are preferred but not requirements: 1-2 years of experience in Salesforce administration (certification preferred) A basic understanding of enterprise system connections and architecture Familiarity with service management and support ticket resolution Familiarity with programming languages (html/CSS/JS, Java, R/Python, etc.) and data formats (JSON/XML) is a plus Applications must include all of the following: Resume Cover Letter The recruitment process for the selected candidates is as follows: • Phone Screen • Panel interviews (if selected to proceed) What You’ll Experience: No matter your role with Urban, you will contribute to meaningful work that makes a difference for people and communities across the country. We are committed to working in a manner defined by our mission and values. Urban’s greatest asset is our people. The target salary range for this position is $65,000 - Mid $72,038- Max $81,962. Salary offered is commensurate with experience and considers internal comparisons. Salaries are just one component of Urban Institute’s total compensation package. Urban is committed to supporting our staff’s physical, emotional, and financial well-being through a robust benefits package for yourself, eligible dependents, and domestic partners. It includes generous paid time off, including nine federal holidays, medical (including prescription), dental and vision insurance, and transit benefits. Urban is unique in that we offer 403(b) retirement plan participation immediately after you’re hired and a generous employer contribution after six months of service and 500 hours, with immediate vesting. You’ll also have access to a health advocate, personal finance coaching, an Employee Assistance Program, and educational assistance for undergraduate and graduate degree programs. The Urban Institute has formally recognized the Urban Institute Employees’ Union, which is part of the Nonprofit Professional Employees Union (NPEU). Urban management and the Union work together in good faith and are motivated by a shared commitment to this institution. This position is included in the Union-represented collective bargaining unit, and specific employment terms and conditions are subject to collective bargaining negotiations. The above statements are intended to describe the general nature and level of the work being performed by the people assigned. This posting is not an exhaustive list of all duties, responsibilities, and requirements. Urban management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary. The Urban Institute is an equal opportunity employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, gender or gender identity, age, marital status, personal appearance, sexual orientation, veteran status, pregnancy or family responsibilities, matriculation, disability, political affiliation, or any other protected status under applicable law. We are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position, please contact Human Resources at View email address on click.appcast.io. Reasonable accommodation requests are considered on a case-by-case basis. Our Values We believe in the power of evidence to improve lives and strengthen communities. Public policies work best when they are rooted in facts, and our research sparks solutions in programs and practice. Our analyses and recommendations help expand opportunities for all people, reduce hardship among the most vulnerable, and strengthen the fiscal health of governments and effectiveness of public policies. How We Work We conduct sophisticated research to understand and solve real-world challenges in a rapidly urbanizing environment. Our work engages communities at multiple levels—city, state, and country—as we gather data and evaluate programs. Urban Institute scholars blend academic rigor with on-the-ground collaboration, teaming with policymakers, community leaders, practitioners, and the private sector to diagnose problems and find solutions. Founded in 1968 to understand the problems facing America’s cities and assess the programs of the War on Poverty, the Urban Institute brings decades of objective analysis and expertise to policy debates—in city halls and state houses, Congress and the White House, and emerging democracies around the world. Today, our research portfolio ranges from the social safety net to health and tax policies; the well-being of families and neighborhoods; and trends in work, earnings, and wealth building. Our scholars have a distinguished track record of turning evidence into solutions. As an organization, the Urban Institute does not take positions on issues. Scholars are independent and empowered to share their evidence-based views and recommendations shaped by research. Our work environment encourages intellectual honesty, innovation, and mutual respect. Our analysis elevates debate, wherever it takes place. Learn more about who we are and what we do.