PSN Hub Nurse Manager - Provider Connect

Nurse Manager

The Nurse Manager, Provider Connect Team leads the centralized hub responsible for acute patient transfer coordination, provider-to-provider consult triage, and telehealth facilitation the primary relationship and communication bridge between University of Utah Health and partnering clinicians, both within and across the region. This role integrates the Acute Care Line (ACL), TeleHub, and Transfer Center functions into a single, accountable team supporting 24/7/365 coverage for inpatient transfers, tele-services, co-management, and consults, ensuring streamlined access, strict regulatory compliance, and seamless interdisciplinary communication.

The Nurse Manager translates PSN Hub strategy and system-level standards into day-to-day operations, ensuring provider-directed interactions are timely, clinically sound, and consistently delivered. This role carries direct accountability for staffing, clinical coverage models, workflow and algorithm standardization, regulatory compliance, budget performance, and team development balancing daily tactical coordination, operational management, and strategic health-system alignment as the operational link between frontline coordination staff and the PSN Hub Leadership Team.

Key responsibilities include direct daily operations of the Provider Connect Team, ensuring uninterrupted 24/7/365 clinical and coordinator coverage for transfers, tele-services, co-management, and consults. The role also involves providing direct leadership to PSN Nursing Supervisor(s), PSN Clinical Nurse Coordinators, and PSN Non-Clinical Coordinators, including recruitment, onboarding, professional mentoring, and annual performance evaluations. Additionally, the Nurse Manager serves as the accountable owner for EMTALA compliance, ensuring all intake, screening, and stabilization records fully comply with federal EMTALA guidelines and patient safety frameworks.

This role supports a clinical operation that runs 24 hours a day, 7 days a week, 365 days a year. The Nurse Manager is expected to be available for off-hours escalation, participate in on-call leadership coverage as needed, and adjust schedule and presence to support go-live events, staffing transitions, and periods of operational stabilization.

Employee must be able to meet the following requirements with or without an accommodation. This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. Occasionally this position may be required to provide patient care and may need to exert up to 100 pounds in pushing, pulling, or moving objects such as medical equipment or in providing medical care to patients. When providing patient care, they be be exposed to infectious diseases or be required to function around prisoners or behavioral health patients.