Hotel Front Desk Agent

Job Description

Job Description

Job description

Full job description :
We seek a dynamic and customer-focused Experienced Front Desk Agent to join our team. As the first point of contact for guests, you will play a critical role in delivering exceptional service and creating memorable guest experiences. The ideal candidate has prior front desk experience in the hospitality industry, strong problem-solving skills, and a warm, professional demeanor.

Key Responsibilities:

• Guest Services: Welcome guests with a friendly attitude, check them in and out efficiently, and address their needs with professionalism.
• Reservations Management: Handle room reservations, cancellations, and modifications with attention to detail.
• Problem Resolution: Address guest concerns, complaints, or special requests promptly, ensuring guest satisfaction.
• Payment Processing: Accurately process payments, and manage billing inquiries.
• Information Sharing: Provide guests with hotel details, local recommendations, and assistance with transportation or activities.
• Communication: Coordinate with housekeeping, maintenance, and other departments to meet guest expectations and resolve issues.
• Record-Keeping: Maintain accurate guest records in the property management system and complete required reports.

  Qualifications:

• Minimum of 2 years of front desk or similar customer service experience in the hospitality industry.
• Proficiency with property management systems (e.g., Opera, OnQ, or SynXis).
• Strong verbal and written communication skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Excellent problem-solving and conflict-resolution skills.
• Professional appearance and demeanor.
• Flexibility to work various shifts, including weekends and holidays.
• Bilingual is a PLUS!

• Preferred Skills:

  Preferred Skills:

• Knowledge of local attractions and services.
• Experience in handling high-pressure situations with grace and composure.
• Familiarity with loyalty programs and guest retention strategies.

• Job Types: Full-time, Part-time

  Pay: $14.00 - $16.00 per hour

  Expected hours: 40 per week

  Benefits:

• Employee discount

• Schedule:

• 10 hour shift
• 8 hour shift
• Nights
• overning
• Evening
• Day shift as need
• Holidays
• Morning shift

• Experience:

• Hotel Front Desk: 2 years (Required)

• Language:

• Spanish (Preferred)
• English (Required)

• Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while advancing your career in the hospitality industry!

  Job Types: Full-time, Part-time

  Pay: $14.00 - $16.00 per hour

  Expected hours: 14 – 16 per week

• 8 hour shift
• Day shift
• Evening shift
• Night shift

• Ability to Commute:

   

• Work Location: In person

   

   

   

   

We are a dynamic, growth-oriented organization dedicated to innovation, collaboration, and delivering exceptional value to our customers. Our team is united by a shared commitment to excellence and continuous improvement, creating an inclusive and supportive environment where employees can thrive. We prioritize professional development, encourage fresh ideas, and recognize and reward contributions that drive meaningful impact.

Company Description

We are a dynamic, growth-oriented organization dedicated to innovation, collaboration, and delivering exceptional value to our customers. Our team is united by a shared commitment to excellence and continuous improvement, creating an inclusive and supportive environment where employees can thrive. We prioritize professional development, encourage fresh ideas, and recognize and reward contributions that drive meaningful impact.