Global Technical Services Operations Lead

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL - Global Technical Services Operations Lead (M3)Location: Flexible, Nashville client HQ ideallyWork Schedule: Remote (Hybrid preferred in Nashville), M-F 8:00 AM-5:00 PM CTTravel Requirements: 25%+ domestic & internationalReports to: Global Technical Services DirectorEstimated base salary range: $133,100 - $199,300What this job involves:The Global Technical Services Operations Lead will oversee regional engineering teams worldwide, ensuring operational excellence and alignment with Oracle contract requirements. This role requires deep technical expertise combined with strategic operational management to drive performance against established KPIs and service delivery standards.What your day-to-day will look like:Engineering & Operations ManagementLead global engineering operations across Americas, EMEA, LAD, and JAPAC regions, managing technical service delivery for Oracle's portfolioOversee Building and Technical Services teams responsible for mechanical, electrical, plumbing (MEP), and critical infrastructure systemsEnsure compliance with all statutory, building code, fire, and safety requirements while maintaining comprehensive safety and technical training programsSupport the management of 24/7 on-site coverage requirements and emergency response procedures across all regionsKPI Performance & Service QualityDrive achievement of Core KPI targetsMonitor and report monthly and quarterly performance metrics through Oracle's governance frameworkImplement root cause analysis and remedial action plans when KPIs are not metTechnical Excellence & InnovationMaintain expertise in building infrastructure systems including chillers, boilers, HVAC, electrical distribution, UPS systems, generators, and critical process equipmentEnsure proper commissioning, testing, and documentation of all MEP systemsPropose technology upgrades and modernization projects with ROI analysis and business case justificationImplement Water Safety Management Plans and environmental compliance programsTeam Development & TrainingDevelop, implement, and maintain employee training programs to improve skill levels and accommodate new technical requirementsEnsure staff stays current with Oracle systems, policies, and all governing laws and regulationsCollaborate with Oracle's Global Process Owners on training initiativesMaintain documented training completion records and certificationsGovernance & ReportingProvide meaningful monthly, quarterly, and year-to-date operational reports highlighting performance against KPIsDeliver self-performance assessments and summaries of value-add contributionsParticipate in monthly and quarterly business review meetings presenting performance metrics across all facilitiesMaintain all records and reports in Oracle's CMMS (Computerized Maintenance Management System)Required Qualifications:Bachelor's degree in Engineering (Mechanical, Electrical, or related discipline)Minimum 10+ years senior-level IFM hard service delivery managementProven track record managing large-scale, multi-site regional technical operationsExperience with preventive maintenance programs, asset management, and life cycle planningExperience managing vendor relationships and third-party service providersTrack record of achieving and exceeding service level agreements and KPI targetsDeep knowledge of MEP systems, building automation, critical infrastructure, and life safety systemsStrong understanding of CMMS platforms and facilities management technology systemsKnowledge of OSHA, environmental regulations, and building codes across multiple jurisdictionsDemonstrated ability to lead and develop high-performing technical teams across diverse geographiesStrong project management skills with ability to oversee multiple concurrent initiativesExcellent communication skills with ability to present technical information to executive stakeholdersAbility to analyze performance data, identify trends, and implement corrective actionsStrong financial acumen with experience managing operational budgets and capital programsPreferred Qualifications:Advanced degree (Master's or higher in Engineering or related field)Global experience (working across multiple international regions)Professional engineering license (PE)Experience implementing continuous improvement methodologies (Lean, Six Sigma, etc.)Please submit your application with an updated resume, location, and contact information. If you're a current JLL employee, please apply using the Internal Career Site.This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.Expected compensation for this position:133,100.00 – 199,300.00 USD per yearFinal compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location:Remote –Albany, NY, Austin, TX, Denver, CO, Nashville, TN, New York, NY, Richmond, VA, San Francisco, CAIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysEarly access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. 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Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.SummaryLocation: Nashville, TN; Richmond, VA; New York, NY; San Francisco, CA; Albany, NY; Austin, TX; Denver, COType: Full time