Outbound Sales Agent

PetPlus Member Experience Specialist

PetCareRx, a subsidiary of PetMeds, is a trusted name in pet health and wellness for 30 years. We're dedicated to helping pet parents save on the care their pets need through our PetPlus membership program offering exclusive discounts, free shipping, and convenient access to pet medications, food, and supplies.

We're looking for passionate, persuasive, and pet-loving sales professionals to join our Call Center team. In this role, you'll connect with pet parents nationwide, helping them discover more cost-effective ways to care for their pets while supporting our mission to make pet care affordable and accessible. This is a proven successful program that you will be joining.

We have offices in Florida and New York. We are open to remote working in the following states: GA, NJ, TX, and TN. If you reside more than 60 miles away from the physical office locations, you may be considered for remote working.

What You'll Do

• Contact pet parents via phone and email to promote the PetPlus membership program.
• Communicate program benefits clearly and confidently to drive enrollment and close sales.
• Provide outstanding customer service while handling questions about orders, prescriptions, and products.
• Assist customers with Rx and non-Rx order updates, including communication with veterinary offices.
• Accurately document all customer interactions in the CRM system.
• Consistently meet or exceed daily, weekly, and monthly sales and service KPIs.
• Collaborate with supervisors to share feedback and suggest process improvements.

What We're Looking For

• Passionate about pets and helping pet parents save on quality care.
• Sales-driven with a proven ability to close deals.
• 2+ years of sales experience (required).
• 2+ years of customer service experience (required).
• Exceptional verbal and written communication skills.
• Tech-savvy with strong computer, typing, and CRM navigation skills.
• Self-motivated, reliable, and goal-oriented.
• Team player who thrives in a fast-paced, changing environment.

Benefits:

• Competitive salary
• Strong commission plan
• Comprehensive health, dental, and vision insurance (and more) - We pay a HUGE subsidy on your behalf!
• Hybrid / Remote work options
• 10 Paid Holiday and 2 Early Closures
• 401k with 4% company match
• Generous Paid Vacation and Personal Time Off
• Paid parental leave, surrogacy, and adoption benefits
• Education Reimbursement Program
• Generous pet-related benefits and discounts
• Professional development opportunities and career growth

Working alongside a diverse group of collaborative and innovative team members

Opportunity for growth and development across several areas of the organization

PetMeds/PetCareRX ("Pets") is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We love our pack and would love for you to join us!!!