Office Administrator

Job Description

Job Description

Office Administrator

DreamMaker Bath & Kitchen of Lake Norman

A Division of C4 Construction Group

About Us

At DreamMaker Bath & Kitchen of Lake Norman, we help homeowners transform their homes through thoughtful design, expert craftsmanship, and an exceptional remodeling experience. As an award-winning design-build remodeling company, we specialize in kitchens, bathrooms, whole-home remodeling, aging-in-place solutions, and custom renovation projects.

Our team is passionate about serving homeowners with integrity, professionalism, and a commitment to excellence. As we continue to grow, we are looking for an organized, detail-oriented Office Administrator who enjoys helping people, keeping systems running smoothly, and supporting a fast-paced team environment.

Position Summary

The Office Administrator serves as the administrative hub of our business, helping support our sales, design, production, accounting, and leadership teams. This person is responsible for maintaining an organized office, managing administrative processes, supporting client communications, and ensuring the day-to-day operations of the company run efficiently.

This role is ideal for someone who enjoys variety in their workday, takes pride in organization, and thrives in a team-oriented environment.  This position is an on-site position. 

Administrative & Office Support

Responsibilities Include:

• Answer incoming phone calls and route inquiries appropriately
• Greet clients, trade partners, and visitors
• Manage incoming and outgoing mail
• Maintain office equipment and coordinate service as needed
• Order and maintain office supplies
• Assist GM with calendar and emails
• Keep the office and design center organized, clean, and professional
• Prepare meeting rooms for client and team meetings
• Assist with travel arrangements and scheduling when needed
• Manage document filing both electronically and physically
• Maintain client and project records within JobTread and company systems
• Process leadership correspondence, administrative tasks, and follow-up items
• Stay informed on DreamMaker franchise updates and internal communications
• Coordinate background checks when required
• Assist with company insurance and compliance documentation

Client Experience & Sales Support

Responsibilities Include:

• Answer inquiries from prospective clients
• Gather lead information and enter details into CRM systems
• Assemble prospect information packets
• Prepare new client welcome packets
• Support the sales and design teams with meeting preparation
• Coordinate follow-up communications with clients
• Assist with client scheduling and appointment coordination

Production & Operations Support

Responsibilities Include:

• Receive and process client service requests
• Assist with communication between office and field teams
• Set up new vendors and trade partners within company systems
• Maintain project binders and documentation
• Submit for and obtain project permits
• Provide administrative support to project managers and production staff
• Assist with project setup and closeout documentation

Purchasing & Vendor Coordination

Responsibilities Include:

• Assist with ordering project materials and supplies
• Receive and verify deliveries
• Track purchase orders and vendor information
• Coordinate product sample organization and inventory
• Support vendor communication and documentation

Accounting & Administrative Support

Responsibilities Include:

• Assist with accounts payable and accounts receivable data entry
• Create purchase orders for projects
• Support invoicing and billing processes
• Maintain accurate project and vendor documentation
• Prepare reports and administrative documentation as requested
• Help monitor outstanding client balances and follow-up communications

Qualifications

Required

• High School Diploma or GED
• Minimum of 3 years of administrative, office support, customer service, or coordinator experience – Construction office experience
• Strong computer skills including Microsoft Office
• Professional communication skills, both verbal and written
• Excellent organizational and time-management abilities
• Ability to manage multiple priorities simultaneously
• Strong attention to detail
• Reliable transportation
• Positive attitude and willingness to support the team

Preferred

• Associate's or Bachelor's Degree
• Experience in a construction, remodeling, home services, or design-build environment
• Experience with JobTread, QuickBooks, or similar software platforms
• Experience supporting sales, production, and HR functions

What We're Looking For

The ideal candidate:

✔ Takes ownership and follows through

✔ Loves staying organized and creating efficient systems

✔ Enjoys helping customers and team members

✔ Communicates professionally and positively

✔ Works well independently and as part of a team

✔ Is dependable, proactive, and detail-oriented

✔ Maintains confidentiality and professionalism

✔ Has a growth mindset and a willingness to learn

What We Offer

• Competitive compensation
• Paid holidays and PTO
• Family-oriented company culture
• Professional office and showroom environment
• Ongoing training and development opportunities
• Opportunity for advancement as the company grows
• Supportive and collaborative team atmosphere

Our Code of Values

At DreamMaker, we believe in:

Respect

Treating others as we would like to be treated, listening to understand, and communicating with professionalism and courtesy.

Integrity

Making and keeping commitments, communicating honestly, and operating responsibly in all that we do.

Customer Focus

Striving every day to create exceptional experiences for our customers, team members, and trade partners.

Having Fun in the Process

Creating a positive environment where people enjoy coming to work and serving others.

What We Bring to the Table

Compensation & Growth

• Base salary of $36,000 - $40,000
• Additional profit-sharing opportunities based on company performance
• Advancement opportunities as our company continues to grow

Work-Life Balance

• Monday through Friday schedule
• Minimal Weekends (trade shows, etc.)
• Flexible work hours when needed
• Code of Value driven company

Professional Environment

• Professional showroom and office environment
• Established systems and proven process
• Dedicated in-house support
• Collaboration with experienced designers, production, and project management teams
• Ongoing training and professional development opportunities
• Attendance at industry trade shows and educational events

Culture

• Fun, collaborative team atmosphere
• Fast-growing and respected company
• Team members who genuinely care about client success
• Opportunity to make a meaningful impact in homeowners' lives

Why Join DreamMaker Bath & Kitchen of Lake Norman?

If you're passionate about our industry or enjoy helping homeowners solve problems, and want to be part of a company that values integrity, craftsmanship, and exceptional customer experiences, we'd love to talk with you.

Apply today and help homeowners create spaces they love while building a rewarding career with one of the Lake Norman area's premier remodeling companies.

At DreamMaker Bath & Kitchen of Lake Norman, we help homeowners transform their homes through thoughtful design, expert craftsmanship, and an exceptional remodeling experience. As an award-winning design-build remodeling company, we specialize in kitchens, bathrooms, whole-home remodeling, aging-in-place solutions, and custom renovation projects.
Our team is passionate about serving homeowners with integrity, professionalism, and a commitment to excellence. As we continue to grow, we are looking for an organized, detail-oriented Office Administrator who enjoys helping people, keeping systems running smoothly, and supporting a fast-paced team environment.

Company Description

At DreamMaker Bath & Kitchen of Lake Norman, we help homeowners transform their homes through thoughtful design, expert craftsmanship, and an exceptional remodeling experience. As an award-winning design-build remodeling company, we specialize in kitchens, bathrooms, whole-home remodeling, aging-in-place solutions, and custom renovation projects.\nOur team is passionate about serving homeowners with integrity, professionalism, and a commitment to excellence. As we continue to grow, we are looking for an organized, detail-oriented Office Administrator who enjoys helping people, keeping systems running smoothly, and supporting a fast-paced team environment.