Guest Service Agent PT Weekends | Holiday Inn Express Dallas Medical / Market Center | Dallas, TX

Front Desk Agent

Responsibilities include:

• Welcome guests during check-in and check-out with a friendly, professional attitude.
• Answer phones and assist with reservations, questions, and guest requests.
• Process reservations, payments, and guest transactions accurately.
• Resolve guest concerns with professionalism and care.
• Maintain accurate records using Opera PMS and other hotel systems.
• Communicate effectively with housekeeping, maintenance, and other departments.
• Share recommendations for local restaurants, attractions, and events.
• Keep the front desk and lobby clean, organized, and guest-ready.
• Follow hotel policies, safety procedures, and IHG brand standards.

What we're looking for:

• High school diploma or equivalent.
• Previous customer service or hotel experience preferred (3 to 6 months).
• Friendly, dependable, and professional with excellent communication skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Basic computer skills and willingness to learn hotel systems.

Physical requirements:

This position requires standing, walking, bending, lifting up to 50 pounds, and climbing stairs throughout the shift. Flexible availability, including nights, weekends, and holidays, is required.

Why join our team?

We offer competitive pay, hotel discounts, and opportunities for growth with a team that values exceptional guest service and teamwork.

Travel required:

No.

Behaviors:

Preferred:

Team Player: Works well as a member of a group

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic: Shows intense and eager enjoyment and interest

Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations:

Preferred:

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.