Investigator I

Job Description

Job Description

Job Title: Investigator I
Department: Investigations & Field Operations
Location: Orlando, FL (field/remote as assigned)

The Investigator I supports IGCI’s client programs by conducting field and desk-based investigative tasks related to product diversion, counterfeit goods, theft, gray market activity, and supply chain security breaches. This role is responsible for gathering and documenting evidence, following investigative plans, maintaining strict confidentiality, and producing clear, client-ready reporting.

• Conduct thorough investigations into product diversion, counterfeit goods, theft, gray market activities, and supply chain security breaches.

• Gather, analyze, and document evidence using investigative techniques including surveillance, interviews, and digital forensics (as trained and assigned).

• Perform fieldwork such as site visits, canvassing, observations, and evidence collection while maintaining accurate case notes and documentation.

• Coordinate and collaborate with internal teams, law enforcement, and external partners to support strategies that mitigate risk and prevent future incidents.

• Prepare comprehensive written reports, summaries, and presentations for clients, legal teams, and leadership, outlining findings and recommendations.

• Maintain detailed records, organize case files, and preserve evidence consistent with IGCI expectations and any client-specific handling requirements.

• Stay current on industry trends, emerging threats, and legal/regulatory considerations tied to intellectual property protection and supply chain security.

• Maintain strict confidentiality and adhere to ethical standards in all investigative activities.

• Testify in court or legal proceedings as needed, presenting findings in a clear, professional, and factual manner.

• Escalate time-sensitive issues, safety concerns, or unusual findings through the appropriate leadership chain.

• Document investigative actions, findings, case notes, evidence uploads (photos, receipts, logs), and status updates in IGCI’s case management system (CMS) in a timely and accurate manner.

• Education: High school diploma or GED required; associate or bachelor’s degree preferred (criminal justice, investigations, intelligence studies, or related field).

• Experience: 0–2 years of experience in investigations, security, compliance, loss prevention, or a related field (or strong transferable experience).

• Writing & Documentation: Strong writing skills with the ability to produce clear, factual, organized, client-ready documentation and case notes.

• Tools & Systems: Proficient with common business tools Microsoft office 365 and case file organization.

• Detail & Reliability: Strong attention to detail; able to follow direction, procedures, timelines, and documentation standards.

• Communication & Judgment: Professional communication skills and sound judgment in field and client-facing environments.

• Transportation: Valid driver’s license and reliable transportation required for field assignments.

• Schedule & Travel: Flexible schedule with the ability to travel locally/regionally as needed for time-sensitive investigative work.

• Licensing: Ability to obtain and maintain any required licenses/registrations for investigative work, as applicable.

Must hold a current, valid Florida Class C or Class CC Private Investigator license. If a Class CC license is not yet held, the Florida state-mandated 40-hour professional training course must have been successfully completed before applying.

• Must be willing and able to work a flexible schedule based on investigative needs (which may include early mornings, evenings, and occasional weekends).

• Flexible schedule with the ability to travel locally, regionally, nationally, and internationally as needed for time-sensitive investigative work.

• Valid U.S. passport (or ability to obtain one) for international assignments when required.

• Combination of desk-based work and field operations.

• Must be able to drive for extended periods, stand/walk for extended periods during fieldwork, and lift/carry typical work materials as required.

This role requires strict confidentiality, professionalism, and adherence to legal and ethical standards at all times.

Employment with IGCI is at-will, meaning either IGCI or the employee may terminate employment at any time, with or without cause or notice, subject to applicable law.