Warranty Analyst

YANMAR America Corporation offers quality benefits, competitive wages and flexibility for attracting the best employees. YANMAR America Corporation frequently promotes from within, which is a sure sign that the company values hard work and acknowledges internal talent. Employees are assured that their voices and concerns will be heard, and they feel confident in their place in the organization. Our company provides a safe work environment. Position: Warranty Analyst Location: Adairsville, GA Job Id: 897 # of Openings: 1 About the Role Yanmar is looking for a detail-oriented and collaborative Warranty Analyst to join our After‑Sales Support team. In this role, you’ll be at the center of our warranty operations — evaluating and processing dealer claims, analyzing field data to support quality investigations, and serving as a key resource for warranty training and process guidance across our dealer network. If you’re analytical, customer‑focused, and thrive in a fast‑paced environment where your work directly impacts product quality and customer satisfaction, we want to hear from you. What You’ll Do Evaluate and process warranty claims from Yanmar dealers, ensuring authorizations and approvals are handled accurately, fairly, and within policy guidelines Provide technical assistance and training for warranty processes, procedures, and claim filing systems Generate and track Market Quality Reports to support ongoing quality initiatives Analyze warranty claim data and communicate organized field information to the Quality Assurance Team to help resolve market quality issues Support field campaigns by tracking and reporting on incoming claim activity Collaborate with Yanmar factories, suppliers, and partners on warranty recovery efforts and resolve recovery bottlenecks Cross‑train across products and key service functions to provide broader team coverage Work collaboratively with the Service, Sales, and Engineering departments to deliver best‑in‑class customer support What You Bring Associate’s degree or 2‑year technical certification — Bachelor’s degree preferred 3 years of hands‑on experience in a technical or diagnostic role supporting Agricultural, Construction, Marine, Heavy‑duty, or Automotive equipment (manufacturer, dealer, or service shop) preferred 1 year of customer service experience in a call center or face‑to‑face setting preferred In‑depth knowledge of Construction/Agriculture equipment and/or Industrial engine service trade practices, either through direct experience or extensive dealer interaction Proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint); Power BI experience is a plus Experience with Salesforce or another CRM system is a plus Strong written and verbal communication skills with the ability to present data clearly and concisely Bilingual English/Japanese is a plus What Sets You Apart You bring an analytical mindset and a customer‑first attitude to everything you do. You’re proactive, highly organized, and comfortable working across departments and cultures. You handle a busy workload with precision and professionalism, and you take ownership of your role as a resource and trainer for the broader dealer network. Why Yanmar? For over a century, Yanmar has been a global leader in diesel engine technology and premium equipment. Our Adairsville team is a collaborative, driven group that takes pride in supporting customers and dealers with integrity and expertise. Joining Yanmar means being part of a company with worldwide reach and a deep commitment to quality. Yanmar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr