Caregiver Team Lead

Job Description

Job Description

About the Role

Do you have hands-on caregiving experience and want to grow into a role that supports both clients and the people who care for them? Senior Helpers in Plymouth is looking for a Care Team Lead to be a key link between our caregivers, our clients, and our office team. You’ll step in to provide care when needed, help new caregivers get started, and support the daily operations that keep our services running smoothly.

You’ll report to the Care Team Manager and work closely with the whole admin team to deliver care that mets our clients’ needs and our standards.

What You’ll Do

• Emergency coverage: Fill in for caregivers during emergencies and call-offs so clients never go without care.
• Onboarding and training: Help onboard and train new caregivers so they’re prepared and confident in their roles.
• Client introductions: Start service with new clients and lead caregiver/client introductions and hand-offs for smooth transitions.
• Scheduling support: Help build and adjust caregiver schedules so client needs are met promptly.
• Caregiver oversight: Help manage call-offs, late arrivals, early departures, and declined assignments. Review daily logs and timesheets bi-weekly to confirm care plans are being followed and to identify lost hours.
• Office support: Assist with daily office operations and support office team members as needs arise.
• Team collaboration: Work with the Care Team Manager and admin team to share updates, raise concerns, and keep communication clear.
• Communication: Provide clear verbal and written updates, instructions, and reports to the office team.

Qualifications

• At least 3 years of experience providing care in home care, hospital, or facility settings
• CNA preferred, but not required
• Flexible, adaptable, and dependable, with the ability to handle changing client and team needs
• Strong communication skills, especially by phone, and the ability to build rapport with clients and caregivers and resolve concerns
• Comfort with office tasks and working as part of a team
• Valid driver’s license, reliable vehicle, current auto insurance, and a good driving record
• Willingness to travel up to 60 minutes from our Plymouth office to clients throughout the western suburbs

Physical Requirements

• Ability to lift up to 50 lbs
• Ability to safely and efficiently operate mechanical transfer equipment, including Hoyer lifts, EZ Stands, and similar devices

Pre-Employment Requirements

All positions require:

• Motor vehicle record check
• Proof of a negative tuberculosis (TB) test
• Passing result on a Minnesota DHS background study
• Completion of training required to meet Minnesota state licensing requirements

Schedule

12hr days (8:00 AM to 8:00 PM), 2-3 weekdays, plus every other weekend.

What We Offer

• Competitive hourly wage: $20-$22/H
• Paid time off
• Health Management Plan
• Retirement plan
• A growing company with room to build your career

Join us and help our clients thrive while helping our caregivers succeed. Apply today to make a difference in the Plymouth community.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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