Host/Hostess

Summary

The Host/Hostess will be integral in helping to set the hospitality standard for our locations. They will warmly greet all our guests, take bookings, set the example for providing superior customer service to our guests, and foster a fun environment. In addition, they may be required to assist with some administrative tasks, and will need to retain a flexible mindset toward the role.


Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide warm, friendly and immediate greeting to SPiN guests. Ensure that guests are quickly and efficiently directed to their court, table or VIP room.
• High level of organization and sense of urgency required.
• Possess computer proficiency and the ability to assist with various paperwork, accounting needs and limited back office functions.
• Take reservations, answer queries in a positive, knowledgeable way.
• Work with other lead staff in managing guest requests and issues to ensure a positive experience that exceeds guest expectations.
• Supervise host/hostess staff; promote teamwork and efficiency.
• Exemplify the SPiN philosophy; display knowledge of our unique business model.

Qualifications

• Exemplary communication and interpersonal skills.
• Excellent telephone manner.
• Ability to remain calm and positive under pressure and in stressful situations.
• Computer knowledge required.
• Previous host/hostess experience required.

Employee Acknowledgement

I acknowledge that I have read this job description and I understand all the job duties and responsibilities contained herein. I acknowledge that I am able to perform the essential tasks as outlined with or without reasonable accommodation. I understand that my job may change on a temporary or regular basis according to the needs of the company without it being specifically included in the job description.