Customer Service Representative

About Brite Nites

Brite Nites is a nationally recognized leader in custom holiday and year-round lighting design. Since 1993, we've brought spaces to life with immersive lighting experiences for residential, commercial, and municipal clients. Our reputation is built on creativity, quality, and exceptional service.

The Client Success Team is the single point of contact for every Brite Nites client - new or returning - from the moment a job is sold through end-of-season wrap-up. Our clients are executives and high-net-worth individuals who expect a premium level of service: fast, friendly, and knowledgeable on every touch.

As a Seasonal Client Success Representative, you own a book of standard client accounts across all territories through our busiest window. You're a generalist - you handle the full client lifecycle end-to-end, not a narrow slice.

Available Shifts:

• Saturday - Sunday
• • 6:00AM-2:00PM
• Monday - Friday
• • 3:00PM - 9:00PM
  • 4:00PM- 9:00PM
  • 5:00PM - 9:00PM

What you'll do

• Own the full client lifecycle for your accounts - renewal outreach, estimate prep, install coordination, in-season support, take-down, and end-of-season wrap-up.
• Deliver the Brite Nites service standard on every interaction - fast, polite, concise, knowledgeable. The client stays with you until the right answer arrives, even when it comes from another team.
• Answer incoming calls and emails from clients; send estimates and invoices via email and text; return voicemails promptly.
• Triage inbound requests - maintenance, add-ons, damage, billing. Resolve what's in scope; route the rest (billing → Accounting, damage/upset clients → Senior CST/CSM, technical → Field Ops).
• Solicit Google reviews at the right moments and flag negative reviews to the manager.

Desired qualifications

• Proficiency with computers; proficiency in Microsoft Outlook, Word, and Excel.
• Learns fast - able to become fluent in Front, Brite Base, and Salesforce within the first week.
• Excellent verbal and written communication; clear and professional.
• Strong organizational, problem-solving, and analytical skills; keen attention to detail.
• Ability to multitask efficiently and work well under pressure.
• Self-starter with a strong sense of urgency and ownership.
• Reads the escalation ladder correctly: resolves what's in scope, escalates what isn't, with full context.
• Availability to work 36+ hours a week (full-time track).
• Bilingual English/Spanish a plus, not required.

Job types

• Full-time
• Part-time
• Temporary / Seasonal (~September - mid-December 2026)

Salary

• $18.00 - $22.00 per hour (paid bi-weekly)

Schedule options

• 8-hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability (weekend staff work both Saturday and Sunday)

Shifts are set and rotating within team coverage: staffed 6 AM-9 PM weekdays and 6 AM-8 PM weekends via staggered shifts - no one works a 7-day week.

Supplemental pay

• Bonus pay

Education

• Bachelor's degree (Preferred)

Experience

• Office / customer service: 2 years (Required)

License / Certification

• Driver's License (Required)

Training

Paid training is provided before you start, and you're paid for training time. Applying for a weekend or night shift? Let us know and we can arrange alternate training.

Work location

• On-site at Brite Nites HQ, Millcreek, UT - no remote/hybrid.

The pay range for this role is:

18 - 22 USD per hour (Salt Lake City, UT)